Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,976 published WFHI Reviews.

2,91,760 of 3,88,976 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,328 matching

Back to the start of the list
  • 4 out of 54 of 5Verified customerSupport and communication

    Maine jab software sign-up kiya toh onboarding mein thoda time laga, matlab wo process thoda lengthy

    Maine jab software sign-up kiya toh onboarding mein thoda time laga, matlab wo process thoda lengthy lag raha tha mujhe initially. Lekin jo training modules diye the, woh achhi tarah se samjha rahe the aur support team se baat karna bhi reasonable tha. Kabhi kabhi jab main dialer ko setup kar rahi thi, toh kisi feature ko samajhne mein thodi dikkat hui par support ne call karte hi clear kar diya. Mujhe thoda aur guidance chahiye tha starting mein ki database feature ko kaise suit karoon apne workflow ke hisaab se, kyunki automatic updates se kabhi kabhi naye features confuse kar dete hain. Lekin overall, telephonic support ne mujhe har step mein assist kiya aur invoices aur payment process bhi straightforward tha. Agar sign-up process thoda zyada simplified hota, toh shayad jaldi ready ho jati. Toh main kahungi ki software ka experience achha hai par uss chhoti si delay aur thodi guidance ki kami thi jo improve ho sakti thi.

    Riddhi AhluwaliaHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support ka step tha prompt response

    Main support process ki baat karungi toh mujhe achha laga ki jab bhi main issue report karti thi, response milta tha relatively jaldi. Yeh step kaafi crucial tha aur usne mujhe confidence diya ki problems ko solve kiya jayega. Lekin documentation mein sequential order thoda confusing tha kai baar; steps ko samajhne mein waqt lagta tha aur kabhi telephone support bhi is confusion ko clear karne mein delay karta tha. Database aur dialer tools ko use karte hue updates aate rehte the lekin proper guidance follow nahi ho pata tha. Overall, support ki timeliness achhi thi, par process flow ko thoda aur streamline karna chahiye taaki user experience seamless ho. Yeh combination thoda mixed lag raha tha mujhe use karte waqt.

    Shilpa KarkareSikkim, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Comforted by the support, though a bit slow sometimes

    When things started going wrong with the software, I was pretty worried at first, but the support team helped me feel much more confident about getting back on track. Calling their helpline resulted in someone picking up who knew what they were talking about and made sure to explain the fixes clearly, which I appreciated. They were attentive to my questions even when I asked for details about the dialer and database functionalities that weren’t working as expected. It did take a little time for every issue to be resolved, sometimes needing multiple calls, so I wish things were a bit quicker—there is room to speed up their follow-up process. However, the priority assistance feature ensured I wasn’t waiting endlessly, and overall the communication was friendly and reassuring. The training material also helped me troubleshoot certain common problems on my own, which I thought was a nice touch. I’m happy to keep using their software knowing backup is just a phone call away, though faster turnaround would be great.

    Naina IyengarBihar, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Dialer system ne consistently acha perform kiya poore week

    Main ne software pe kaam start kiya aur initially thoda adjustment kiya dialer ke sath, par jaise jaise din guzar rahe the, usability better lag rahi thi. Rozana call karte waqt connecting speed acha tha aur calls drop hone ki problem bahut kam aayi, jo commute ke bina remote kaam me important hai. Database feature efficient tha, jisme main apne leads ko organize kar pata tha aur updates automatic aa jaate the jisse time bach jaata tha. Call reports sahi samay par mile jisse daily progress ko track karna easy hua. Payment process bhi simple tha, aur invoices clear aate the. Support system se contact karna tha jab kabhi koi problem aayi, toh phone pe response acha mila aur unhone patiently mera query solve kiya. Technical glitches initially aaye, par timely patches mile isse frustration kam hui. Training sessions ne software ko samajhne mein madad ki aur main smoothly kaam kar paya. Overall, software ka day-to-day functioning mujhe consistent aur reliable laga, especially dialer integration bahut acha kaam karta hai aur main isko continue karunga zarur.

    Puneet JaiswalMaharashtra, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support mila, par waqt zyada laga samajhne mein

    Mujhe support kaafi madadgar mila, lekin mujhe laga ki communication ke steps itne logically arranged nahi the. Mujhe baar baar alag alag queries ke liye support team ko call karna pada, aur har baar naye instructions diye gaye. Yeh process thoda lamba tha, jiski wajah se mera kaam Delay hua. Agar steps ek behtar sequence mein follow kiye jate, toh shayad zyada asaani hoti. Lekin fir bhi, support wala banda jo baat Kar Raha tha, usne patiently mera problem samjha aur solution dene ki koshish ki. Mujhe training sessions mein bhi thoda confusion aa gaya tha initially, par thodi der baad wo clear ho gaya. Overall, mujhe laga ki communication achha tha, par time management zyada optimize kiya ja sakta hai agle baar ke liye.

    Asha RathoreRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support worth it only if patience hai

    Support ke liye jab phone uthaya toh mujhe baar baar wahi baatein repeat karni padi, aur kuch baar toh wait bhi karna pada unke side se. Jo banda busy ho aur jaldi solution chahiye uske liye shayad ye process irritating lag sakta hai. Mere liye thoda frustrating tha, kyunki har baar basic cheezein verify karni padti thi before aage badhna. Lekin agar aap patient ho aur stepwise approach ko samajhna chahte ho toh support helpful rahegi. Jo baar-baar ek hi baat samjhani padti hai wo thoda bore karti hai, especially jab aap software ko quickly samajhna chahte ho. Phone pe baat thodi long chalti thi aur situation solve karne mein time lagta tha. Mujhe lagta hai ye un logon ke liye fit hai jo detailed explanation ko samajhke patience ke saath seekhna chahenge, warna patience kam hai toh avoid karna chahiye.

    Milind SundaramWest Bengal, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Waiting aur Repetition mein dikkat thi

    Mujhe support se baat karte waqt kaafi baar apni baat repeat karni padi, jo thoda frustrating tha. Onboarding ke time pe kuch basic questions ke jawab mujhe baar-baar dene pad gaye, jo mujhe laga unnecessary tha. Lekin jab finally kisi ne mera query samjha, toh unhone patience se meri problem clear ki, aur solution bhi diya. Call ke dauraan average wait time thoda zyada laga, especially training ke dauran jab mujhe live help chahiye thi. Phir bhi, overall communication cordial tha, aur jo jo steps lene the onboarding ke liye, woh sahi direction mein the. Kuch updates automatic aate the, aur mujhe unka notification kaafi samajh mein aaya. Par mujhe lagta hai call support mein thodi efficiency aur honi chahiye. Database feature mein navigation thoda slow tha, par samanya upyog ke liye theek tha. Toh, mix experience raha mere liye, jisme patience rakhna pad raha tha, par end tak koi bad experience nahi hua.

    Prakash GehlotAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    surprised by daily support inconsistencies

    Honestly I thought once the support was set up, things would be easier day to day. It wasn’t like that. Small issues popped up regularly and talking to support became quite a hassle. The wait times seemed fine initially but they stretched longer during regular use. Sometimes the tone was friendly but then it would switch to robotic. It surprised me how much inconsistency there was in follow-ups too. For a paid service I expected smoother communication all the time, not just at the start. That’s the part that caught me off guard – daily interactions could have been a lot better and more reliable tone-wise.

    Sunita Saloni NarayananArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support mein repetition aur intezaar zyada hua, samay laga fix hone mein

    Mujhe WFHI ke telephonic support experience ko lekar ek madhyam length wali shikayat hai jo mein likhna chahta hoon. Jab kabhi bhi main kisi issue ke baar mein contact karta tha, toh mujhe baar-baar apni problem dobara explain karni padti thi, jo frustrating tha. Waiting time bhi mujhe zyada lagta tha especially jab mujhe priority assistance chahiye thi. Software ke dialer aur calling tools mein daily use ke liye challenges aaye the, jisme support unka timely solution nahi de paaya. Database feature ko lekar queries pe support thoda slow tha, jis wajah se mera kaam dheema chal raha tha. Automatic updates aate rahe, lekin unke baad bhi kuch bugs solve nahi huye. Payment process aur invoicing mein main reasonably satisfied tha kyunki wo samajhne layak tha aur uncomplicated tha. Lekin overall, time lene wale aur repetitive communication support ko improve karna chahiye. Agar ye cheezein juni thi toh mujhe zyada efficient lagta WFHI software ka daily use.

    Ayush LimayeAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support was responsive but had limits too

    When I needed help using the WFHI platform, I found the response times for telephonic support to be consistent yet not instant. Usually, I got through within a reasonable waiting period and the people on the line knew what they were talking about, providing clear instructions regarding the software functions and updates. However, sometimes after trying to clarify an issue, I felt the communication hit a snag – maybe because the training touched only general explanations, so some of my practical questions needed more in-depth answers. On the plus side, automated updates rolled out regularly and didn’t disrupt my use of the calling tools or database features, which helped maintain workflow without calling support repeatedly. Billing inquiries were also handled efficiently on calls. While I appreciated the overall clarity and willingness to assist, there were moments when I wished the support team could have proactively followed up on more complex problems. In summary, the support was helpful overall but definitely had boundaries in the depth of help provided during certain situations.

    Mahesh AgarwalManipur, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy