Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,89,113 published WFHI Reviews.

2,91,865 of 3,89,113 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,354 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    support waqai kafi mehnat mangta hai

    Jab bhi koi issue hota hai toh support se baat karna waise hi thoda tiring hota hai mere liye, par yahan toh wo sabse zyada lag gaya. Call karne mein hi thoda time lagta hai, fir lagataar wait karna padta hai aur response aate aate patience kam ho jata hai. Alag alag baar different agents se baat karna padta hai jo ek hi baat baar baar repeat karni padti hai. Database se related kuch queries thi, wo solve karne mein der hui aur mujhe baar baar follow up karna pada, jo mujhe lagta hai thoda avoid ho sakta tha. Dialer aur calling tools achhe hain par jab problem aaye toh unse baat karne ka experience thoda slow tha. Automatic updates ke baad bhi kabhi kabhi kuch glitches aate rahe, aur support unko jaldi pakad nahi pata tha. Haan, sign-up aur payment process mein clarity thi par jab kuch gadbad hoti hai tab unka response time thoda frustrated karne wala tha. Overall support effort jo laga uske hisaab se thoda aur efficient hona chahiye tha, warna experience thoda disappointing raha.

    Rohan NambiarSikkim, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Faster than I feared, support was straightforward

    Initially, I expected the support call queue to be a mess based on previous experiences elsewhere. When I first called, I was connected relatively quickly, and the representative was competent, asking for my user details and the issue in a patient manner. During the session, they guided me through checking the dialer settings and database entries to locate the problem. We had to repeat some steps just to confirm consistency. I appreciated that there was minimal hold time between calls and updates. Although I had to call back once because the update didn't apply immediately, the support managed to follow up promptly. Compared to what I expected, the communication and help I received were reassuring and productive overall.

    Prakash SardesaiUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Always helpful but sometimes waiting time was bit long

    My experience with the WFHI support team was mostly positive, especially in how they handled my inquiries about the calling tools and database integrations. The staff was consistently polite and knowledgeable, which made it easy to stay patient even during the times when I had to wait. One thing I did notice, though, was that sometimes their phone support involved a bit of repetition. For instance, I found myself having to explain my setup issues more than once, which could be slightly frustrating. However, the wait times were mostly reasonable and they always followed up well. The invoicing and payment process was clear from the outset and didn't raise any challenges, which was a plus for me. Throughout my engagement, automatic updates seemed to work smoothly in the background, requiring no manual intervention on my part. I appreciated how the team took the time to walk me through the training modules, as it helped reduce confusion especially in the early stages. Overall, the experience was balanced; while the support was quite helpful, the occasional repetition during calls stood out as the only minor hiccup. Despite that, the priority assistance team was responsive and ensured my concerns were addressed promptly. Given the whole picture, I think I'll continue using their services and hope that those small repeated explanations become less frequent as I get more familiar with the software.

    Supriya ShenoyDelhi, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Waiting to get through kadhi tha, but support was helpful

    Yaar, main bolaun toh jab support ko call kiya, toh pehli baar thodi zyada waiting karni padi, jo ajeeb laga kyunki mujhe jaldi help chahiye thi. But ek baar connect hone ke baad, jo banda tha woh kaafi helpful nikla, aur dheere dheere doubts clear kar diya. Thoda baar baar wahi cheeze repeat karni padi jinpe pehle bhi baat ho chuki thi, which was kind of frustrating. Lekin overall attitude acha tha support ka, aur mujhe lagta hai ki agar waiting kam hoti aur repetition thodi kam hoti toh aur behtar hota. Sign-up aur payment mein koi dikkat nahi aayi, jo positive tha. Toh main kahe sakti hoon ki support process mein patience rakhna zaroori hota hai, aur kisi point pe sab sahi ho jaata hai finally.

    Anika SinghAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    dialer support mein thoda sa bakar, baki thik

    Maine WFHI ke support aur communication system kaafi use kiya, specially unke calling tools ke darmiyan. Jo baat achi lagi woh yeh ki unka support kaafi available tha jab mujhe zarurat thi, lekin iska matlab yeh nahi ki sab kuch easily ready tha. Mujhe apni taraf se thoda research karna pada, jaise ki training videos dekh ke samajhna ki dialer kaise kaam karta hai, aur workflow setup mein kuch cheezen apni understanding se fix karni pad rahi thi. Kabhi kabhi toh software ka behavior aisa lagta jo thoda confusing tha, aur phir mujhe khud hi step by step troubleshoot karna pada. Support team ne har baar patience se baat ki, par jo quick resolutions expected the woh thoda late aye. Lekin mujhe yeh bhi lagta hai ki mujhe zyada independent karne ka chance mila, jo end mein learning ke liye acha tha. Toh overall, mai kahungi ki communication kaafi balanced thi, support tha, par apna kaam karne ke liye kaafi kuch khud bhi karna pada mujhe.

    Kanika Navya SippyAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support response times varied a lot

    The support experience with WFHI had its ups and downs, especially when timed against my expectations before purchasing. The telephonic support was generally polite and explained the workflow tools reasonably well once I got through. Yet some queries, like those related to invoicing and payment issues, required multiple calls, each separated by waiting periods. This made the whole process longer than I had anticipated. On the other hand, the software itself held up fairly well, with automatic updates fixing bugs in the dialer tool and database features across my working week. Training and onboarding efficiently walked me through the platform’s capabilities from sign-up to regular use. That balance between smooth software and slower support responses feels like a genuine mixed bag. It’s clear the system works, but the time it took to get help was a genuine point of difference from what I expected going in. So while I am generally positive about the product, the support speed remains an area where WFHI could improve alongside existing strengths.

    Ayesha BhardwajKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Clear support on technical issues, less so on billing explanations

    When I contacted support regarding a technical question about the dialer integration, the team was very clear and patient in explaining how to configure it properly with my existing setup. The step-by-step guidance over the phone helped me resolve that issue quickly without feeling rushed. On the other hand, when I asked about certain invoicing details and payment timelines, the explanations were somewhat vague and I had to ask multiple times to understand what was happening. This mixed experience left me somewhat neutral because while technical communication was strong, the clarity about administrative queries could have been better. I think if they improved their communication regarding billing and invoicing processes, the overall support experience would rise to a higher level. Still, I appreciate that telephonic support is available and generally responsive in a reasonable time frame.

    Nishant BediRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Impressed by quick response during issues

    When I encountered a minor glitch, I was really pleased with the support you provided. The team was quick to respond and helped me resolve the issue without much hassle. However, I wish the initial troubleshooting steps were a bit clearer to avoid confusion.

    Simran ReddyChandigarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support steps ka order thoda surprise kiya mujhko

    Maine support team ko call kiya jab mujhe dialer me kuch issues aae during my workflow. Jo steps unhone diye wo sequence me kaafi sensible lage mujhe, specially jab unhone pehle call quality check karne bola and phir database synchronization verify karne ko kaha. Ye step-wise approach ne kaafi help ki in resolving the problem quickly. Baaki jo communication hoti rahi usme thodi general guidance di gayi thi, lekin ek baar jab main stuck tha, unhone specific instructions diye jiski wajah se issue solve ho gaya. Sign-up process bhi straightforward tha aur invoice receive karna timely hua. Payment process simple tha. Thodi der laga waiting for response kabhi kabhi, par jab mila, guidance me clarity thi. Overall, support sequence ne mujhe impressed kiya, lekin thoda aur speed ho to ideal hoga.

    Omkar GaonkarLadakh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support was helpful but not perfect: a mixed experience

    Calling the support team was overall a positive experience because they patiently helped me navigate the dialer and database features when I was stuck. They clearly knew the software well and offered good explanations. At the same time, some delays in response and occasional need to escalate issues made me wonder if all my concerns would be resolved quickly next time. This combination of helpful assistance and longer wait times leaves me cautiously optimistic about seeking support in the future. I feel they were neither bad nor excellent but somewhere in the middle. If improvements in turnaround times occur, I will be more confident. For now, the experience was warm and professional enough that I would not hesitate to ask for help yet may keep some backup plans ready just in case.

    Shubham KamathOdisha, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy