Faster than I feared, support was straightforward

Faster than I feared, support was straightforward

Initially, I expected the support call queue to be a mess based on previous experiences elsewhere. When I first called, I was connected relatively quickly, and the representative was competent, asking for my user details and the issue in a patient manner. During the session, they guided me through checking the dialer settings and database entries to locate the problem. We had to repeat some steps just to confirm consistency. I appreciated that there was minimal hold time between calls and updates. Although I had to call back once because the update didn't apply immediately, the support managed to follow up promptly. Compared to what I expected, the communication and help I received were reassuring and productive overall.