Support was helpful but not perfect: a mixed experience
Calling the support team was overall a positive experience because they patiently helped me navigate the dialer and database features when I was stuck. They clearly knew the software well and offered good explanations. At the same time, some delays in response and occasional need to escalate issues made me wonder if all my concerns would be resolved quickly next time. This combination of helpful assistance and longer wait times leaves me cautiously optimistic about seeking support in the future. I feel they were neither bad nor excellent but somewhere in the middle. If improvements in turnaround times occur, I will be more confident. For now, the experience was warm and professional enough that I would not hesitate to ask for help yet may keep some backup plans ready just in case.