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WFHI review

support waqai kafi mehnat mangta hai

2 out of 52 of 5Verified purchaseSupport and communication

support waqai kafi mehnat mangta hai

Jab bhi koi issue hota hai toh support se baat karna waise hi thoda tiring hota hai mere liye, par yahan toh wo sabse zyada lag gaya. Call karne mein hi thoda time lagta hai, fir lagataar wait karna padta hai aur response aate aate patience kam ho jata hai. Alag alag baar different agents se baat karna padta hai jo ek hi baat baar baar repeat karni padti hai. Database se related kuch queries thi, wo solve karne mein der hui aur mujhe baar baar follow up karna pada, jo mujhe lagta hai thoda avoid ho sakta tha. Dialer aur calling tools achhe hain par jab problem aaye toh unse baat karne ka experience thoda slow tha. Automatic updates ke baad bhi kabhi kabhi kuch glitches aate rahe, aur support unko jaldi pakad nahi pata tha. Haan, sign-up aur payment process mein clarity thi par jab kuch gadbad hoti hai tab unka response time thoda frustrated karne wala tha. Overall support effort jo laga uske hisaab se thoda aur efficient hona chahiye tha, warna experience thoda disappointing raha.

Rohan NambiarSikkim, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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