Clear support on technical issues, less so on billing explanations
When I contacted support regarding a technical question about the dialer integration, the team was very clear and patient in explaining how to configure it properly with my existing setup. The step-by-step guidance over the phone helped me resolve that issue quickly without feeling rushed. On the other hand, when I asked about certain invoicing details and payment timelines, the explanations were somewhat vague and I had to ask multiple times to understand what was happening. This mixed experience left me somewhat neutral because while technical communication was strong, the clarity about administrative queries could have been better. I think if they improved their communication regarding billing and invoicing processes, the overall support experience would rise to a higher level. Still, I appreciate that telephonic support is available and generally responsive in a reasonable time frame.