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4 out of 5

Based on all 3,89,036 published WFHI Reviews.

2,91,804 of 3,89,036 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Unverified experienceSupport and communication

    support ne achha kaam kiya but setup mein zyada baar karna pada

    Overall setup kafi achha ho gaya hai par yeh samajhna pada ki support se time-to-time baat karna hota hai. Initial setup mein kuch cheezein kaafi simple thi like software install karna aur basic database banana. Par jab main calling tools and dialer ko apne workflow se match karne ki koshish karti to support ki help chahiye thi aur unhone patience se samjhaya jo good tha. Par is process mein thoda effort lagta raha mujhe baar baar phone karna padta tha. Ongoing support ne kabhi disappoint nahi kiya aur timely help milti rahi which helped to keep the system running smoothly. Toh ultimately, software ka use chal raha hai aur koi big masalah nahi aa rahi. Yeh setup kafi simple nahi tha but ab sab manageable hai aur main comfortable hoon use karte hue.

    Hiral BhagatAndhra Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Support wasn’t perfect but I’d do it again

    I had mixed expectations about their phone support based on my past experiences with similar software training platforms. Initially, I thought the support would be faster and more knowledgeable to solve my queries about the dialer and database. When I actually reached out, I found the service polite but a bit slow in response times, which was a little frustrating since I had asked similar questions before. Nonetheless, the team was consistent and didn’t ignore my concerns, which is a plus. The follow-ups were on point, and they did eventually help me understand the features better. The invoicing and payment system was what I expected – smooth and straightforward, without surprises. Although I felt some parts of the support lagged behind my hopes, overall I think the experience matched what I needed enough to consider using their software and services again for any future remote workflow needs.

    Raghav SinghalPuducherry, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    It took longer than expected to start

    I was really hoping to get started quickly but it seemed to take quite a while before I could even get basic access to the software. The sign-up process was straightforward, yes, but after that, activating the calling tools and dialer was not as quick. I reached out to telephonic support, but the wait times were longer than I expected. When I finally got help, the responses were polite but I had to go over the same information multiple times. The onboarding also felt slower than what I had initially anticipated. What was fine though, was that the updates happened automatically, so I didn’t have to manually check for anything. Still, taking this long to get going made me question how efficient the support and communication side of things truly is. It's a start, but I hoped for better speed.

    Lakshmi PaiDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Setup process was clear from start to finish

    From the moment I initiated sign-up, the process was well guided and straightforward. The software introduced me to the training modules which were helpful to understand the basics before I started using the calling tools and dialer. After setting up, the database feature was easily accessible and the automatic updates happened quietly without disrupting my workflow. Whenever I needed support, the telephonic assistance was quick and clear in helping me resolve queries. The only part that needed patience was waiting for invoice confirmation after each billing cycle, but even that was handled smoothly. Overall, the onboarding felt like a one-off investment in time after which daily use became hassle-free and productive.

    Kishore PatelNagaland, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    frustrated with support, got kuch bhi khud solve karna pada

    Ish system ka support acha nahi tha, mainly ye ki mujhe bahut sari problems ko khud hi solve karna pada. Call support se baat karne me patience khatam ho jata tha, joh bhi issue tha, proper samjhaane ke bajay time waste hua. Automatic updates bhi kabhi kabhi unexpected changes laaye jo mujhe samajhna tha. Dialing tool mein bugs the, par support se koi clear guidance nahi mili. Invoices or payment ke time bhi confusion tha, magar at least wahaan system theek tha aur clear instructions di gayi thi. Overall, lagta hai support team itni helpful nahi thi jitna expected tha, aur mujhe kai baar khud se research karna para ya trial error karna pada. Yeh cheezein kaafi frustrating thi.

    Mihir GeorgeAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Ye steps thoda out of order lage, shayad sab ko suit nahi karega

    Mujhe laga ki support aur communication ki jo process thi woh thodi ajeeb thi, meaning ki steps logically arranged nahi lag rahe the. Ek baar maine training session ke dauran dialer use karte waqt support ko call kiya, par mujhe pehle step explain karna chahiye tha, jo mujhe baad mein pata chala ki shayad pehle nahi hua tha. Baaki ke steps thode vague the; jaise ki database access aur billing ke bare me bhi clarity utni nahi thi. Jo bhi sequence thi, woh mere liye confusing rahi, especially jab mujhe multiple times help leni padi, aur har bar mujhe alag-alag jagah jane ke liye bola gaya. Mujhe yeh system sirf un logon ke liye theek lagta hai jinhone remote tools pehle use kiye hain, kyunki naye users ke liye yeh flow frustrating ho sakta hai. Mujhe laga support helpful tha but organization mein thoda sudhar hona chahiye.

    Rekha OberoiLakshadweep, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Frustrated often but support was sometimes okay

    I felt pretty annoyed during calls with customer support because I had to repeat the same issue multiple times to different agents. The waiting time was longer than I expected too, which made the process tedious. However, I have to give credit where it’s due: when I finally got through, the representatives were polite and tried to help. Still, the back and forth without any quick solution added to my frustration. It seemed like the knowledge about the software features was a bit scattered among the support team. I often felt stuck in a loop waiting for answers to basic questions about the dialer setup and using the database feature. The automatic updates didn’t really impact the support delays much, sadly.

    Sunil KaulPuducherry, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Daily support accha tha, pehli baar thoda slow

    Pehli baar jab maine support contact kiya, toh response thoda slow tha aur mujhe thoda intezaar karna pada on call. Lekin baaki jo din maine use kiya, sabthik tha. Rozana ke communication mein support team prompt thi aur queries well handle karti thi. Dialer aur database ke issues par bhi generally jaldi help milti thi, aur automatic updates bhi regularly aate rahe bina interruption ke. Kabhi kabhi thoda delay hua tha par overall consistent support experience raha. Training sessions ne bhi day-to-day questions ko address kiya, jo kaafi helpful tha. Payment aur invoicing ka process simple tha, koi complicated step ya hassle nahi thi. Jab mein sochti hoon future mein phir se ise use karne ke baare mein, toh haan, karungi because daily support reliable raha aur mujhe kaam karne mein bahut madad mili. Initial thodi delay thi, par overall itna acha experience tha ki main definitely repeat karungi.

    Sheetal DeoTripura, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Definitely phir se karunga, support solid tha

    Mujhe lagta hai ki pehle jo support experience tha, usse compare karun toh ye thoda zyada effective aur responsive tha. Dialer aur database setup pe clarity milti thi quickly, matlab koi unnecessary waits nahi hue. Jab bhi query hoti, telephonic support ne promptly help ki, jo pehle ke systems ke mukable mein kaafi better tha. Training sessions bhi thode focused the, jo mera kaam asaan kar deta tha. Bas kabhi-kabhi software auto-updates slightly interrupt karte the call flow ko, jo thoda inconvenient tha. Overall, software aur service ka combo mujhe pasand aaya, aur main definitely phir se is platform ko use karunga, agle projects ke liye.

    Vedant Damini MehraBihar, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support got better after the first call

    At first, when I contacted support about issues with the dialer, they seemed a bit slow and unprepared. It took longer than I expected to get clear instructions, which was kind of frustrating. But after that initial hiccup, things improved noticeably. Over the following week, every time I had a question or needed assistance with the database or training steps, the support team was faster and more helpful. They seemed to better understand the software nuances and could guide me effectively. Still, I noticed that sometimes the communication wasn’t very consistent—some calls felt rushed, while others gave me more patient explanations. What stood out most was their eventual responsiveness once the first contact was behind us. Day to day, the support was reliable enough to keep me going, even if it wasn’t perfect from the start. I think they just needed a bit of time to get into the groove of my specific issues, which they did as we continued. So overall, the main support problem was at first, but it got better with time.

    Shubham PawarDelhi, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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