Support wasn’t perfect but I’d do it again
I had mixed expectations about their phone support based on my past experiences with similar software training platforms. Initially, I thought the support would be faster and more knowledgeable to solve my queries about the dialer and database. When I actually reached out, I found the service polite but a bit slow in response times, which was a little frustrating since I had asked similar questions before. Nonetheless, the team was consistent and didn’t ignore my concerns, which is a plus. The follow-ups were on point, and they did eventually help me understand the features better. The invoicing and payment system was what I expected – smooth and straightforward, without surprises. Although I felt some parts of the support lagged behind my hopes, overall I think the experience matched what I needed enough to consider using their software and services again for any future remote workflow needs.