Support got better after the first call
At first, when I contacted support about issues with the dialer, they seemed a bit slow and unprepared. It took longer than I expected to get clear instructions, which was kind of frustrating. But after that initial hiccup, things improved noticeably. Over the following week, every time I had a question or needed assistance with the database or training steps, the support team was faster and more helpful. They seemed to better understand the software nuances and could guide me effectively. Still, I noticed that sometimes the communication wasn’t very consistent—some calls felt rushed, while others gave me more patient explanations. What stood out most was their eventual responsiveness once the first contact was behind us. Day to day, the support was reliable enough to keep me going, even if it wasn’t perfect from the start. I think they just needed a bit of time to get into the groove of my specific issues, which they did as we continued. So overall, the main support problem was at first, but it got better with time.