Frustrated often but support was sometimes okay

Frustrated often but support was sometimes okay

I felt pretty annoyed during calls with customer support because I had to repeat the same issue multiple times to different agents. The waiting time was longer than I expected too, which made the process tedious. However, I have to give credit where it’s due: when I finally got through, the representatives were polite and tried to help. Still, the back and forth without any quick solution added to my frustration. It seemed like the knowledge about the software features was a bit scattered among the support team. I often felt stuck in a loop waiting for answers to basic questions about the dialer setup and using the database feature. The automatic updates didn’t really impact the support delays much, sadly.