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4.0out of 5

4 out of 5

Based on all 3,88,771 published WFHI Reviews.

2,91,609 of 3,88,771 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Good support but you could offer more proactive follow-up

    I found your telephonic support generally helpful and responsive when I reached out with questions about using the dialer and handling the automatic updates. However, I sometimes felt left to figure out small workflow adjustments on my own between those calls, which added some stress. If you could implement a more proactive communication system, such as scheduled check-ins or follow-up calls to ensure users like me are fully up to speed, that would be beneficial. The training materials were clear, yet having you available to guide me through changes after updates would prevent confusion. I appreciate that your team is easily reachable and respectful over the phone. Next time, I might still need to contact you for minor clarifications, but I hope you can make that a smoother experience. You're doing well with support overall, but a little more presence during the ongoing adjustment phases would be ideal so users don't feel they are left alone after initial onboarding.

    Devang RegeJammu and Kashmir, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Bilkul bhi confident feel nahi kiya, yaar

    Mujhe lagta hai ki support team se baat karne ke baad bhi mere doubts clear nahi hue. Dialer use karna difficult tha aur training expected se zyada complicated thi. Dekha jaye toh database feature bhi utna helpful nahi lag raha tha mere workflow ke liye. Payment ka system thoda better ho sakta tha, thoda confusing laga. Overall, mujhe laga ki software itna user-friendly nahi hai jitna main soch raha tha. Call karne mein bhi kai baar dikkat hui, aur jab support team se baat ki toh lagta tha ki wo zyada interested nahi hain meri madad karne mein. Ek baar system update ke baad bhi kuch bugs reh gaye, jo automatically fix nahi hue. Pehli baar try mein hi mujhe lag gaya ki ye system mere liye nahi hai. Shayad agli baar main kisi aur software ko prefer karunga, kyunki mujhe yahan se confidence nahi mila ki main ise aage bhi efficiently use kar sakunga.

    Tanmay BalakrishnanWest Bengal, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support failed to meet my expectations largely, but one thing stood out

    When I first signed up, I was expecting the telephonic support to be a strong feature, as it was highlighted during the onboarding process. Unfortunately, my experience was mostly underwhelming. Calls to support often ended up with long waiting times, and sometimes the issues I reported needed multiple follow-ups before any meaningful response was given. That was frustrating because I was relying on quick help to keep my workflows running smoothly. However, the one positive aspect I must highlight is that when I finally got through, the support person I spoke with had a clear understanding of the product features like the dialer and database integration. They explained things patiently and gave practical instructions which I could follow to resolve some minor issues. That insight was helpful enough to keep me from completely abandoning the support channel. Still, I feel the whole experience did not match the promise of responsive communication that was presented beforehand, and that left me wishing for a more streamlined and timely help system in the future.

    Ankit BhatiaAssam, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Training aur support ke beech mein jab dialer aur database setup ki baat aayi, tab mujhe ekdum clear

    Training aur support ke beech mein jab dialer aur database setup ki baat aayi, tab mujhe ekdum clear samajh aa gaya ki kaise kaam karta hai ye whole workflow. Pehle thoda confuse tha labels ke wajah se, par jaise hi support team ne example ke saath samjhaya, sab clear ho gaya. Mujhe laga ki mujhe apne faayde ke liye extra samay dena hoga par actually mein, woh moment jab mujhe samajh aaya ki call karna aur database update karna kitna simple hai, bahut helpful tha. Updates automatic aate rehte hain, jisse mujhe manually kuch karne ki zarurat nahi padti. Invoice aur payment process bhi straightforward thi. Main bhi ab confidently in tools ko use karta hoon bina zyada soch ke. Yeh whole experience batata hai ki jab sahi tariqe se guidance mile toh kaam ekdum asaan ho jata hai.

    Kamal Payal DuttaGujarat, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support steps bilkul sahi order mein nahi the, dobara nahi karungi

    Maine support se help lene ki koshish ki par steps logically arranged nahi the, jis se process complicated ho gaya. Matlab jo pehle karna chahiye tha wo baad mein bataya gaya aur ek problem se dusre tak kafi uljhan hui. Call karne se lekar database setup tak har cheez disorganized thi aur main confuse ho gayi thi ki pehle kya karna hai. Invoicing waala process bhi stepwise nahi tha jis se invoice samajhna aur lena mushkil hua. Main is tarah ka support dobara use nahi karungi kyunki efficient solution provide hona chahiye tha jise yeh system fail kar gaya.

    Manisha KakkarHaryana, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support thoda acha tha but expectations thodi confused thi

    Jab maine software training start kiya tha, mujhe laga hoga ki jaldi se sab samajh mein aayega, aur support help milegi whenever needed. Initially, telephonic support achha laga, they guided me through dialer setup and basic database features well. Lekin jab software ke kuch automatic updates aaye, toh unhone mere expectations thodi confuse kar di. I thought ki workout steps easily samajh aayenge, par kuch baar mujhe lagta tha ki mujhe phir se training ya repeated calls karni padengi. Sign-up aur invoices ka process theek tha, straightforward bhi, par kabhi kabhi payment clarity mein thoda doubt hota tha. Overall, support system aur onboarding ke bare mein milake, maine socha ki thoda mixed experience raha; some parts were smooth, while others made me hesitate if I was understanding the tool correctly. Lekin itna zarur hai ki agar same support help phir milegi toh it might improve my confidence to use it better.

    Asha IngleKerala, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support explanations clearer than I initially expected

    When I contacted telephonic support, I expected a routine, somewhat generic level of guidance, but what I received was clearer and more attentive than anticipated. The explanations about how to use the dialer and integrate it with the database were not rushed, allowing me to fully understand each step. They carefully detailed the onboarding flow and how automatic updates functioned, which helped me feel more confident operating the software. While I hoped for some shortcuts or quick fixes, the thorough approach gave me a solid foundation instead. Overall, the communication met and in some respects exceeded what I thought I would get, which I appreciate since it reduced the need for repeated calls back to support.

    Harini JaiswalUttarakhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Support wording thoda ajeeb laga, par samajh toh aaya

    Overall, support ka communication theek tha aur labels bhi mostly samajh aaye. Lekin kuch terms thode confusing the, jaise ki 'priority assistance' ka matlab mujhe pehle clear nahi tha. Wording thodi fine tune karne ki zarurat hai taaki sab log easily samajh saken. Dialer aur calling tools mein koi dikkat nahi aayi, sab kaam smoothly hua. Support ka tone friendly tha, par main expect karta tha ki thoda aur plain language use hogi jo har kisi ke liye easy ho. Phir bhi, unka response time acha tha isliye mujhe jyada problem nahi hua. Agar yeh chhoti cheezein improve kar di jaayengi toh experience aur behtar hoga.

    Manas KrishnanBihar, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    the long wait for support was something i did not like

    First off, let me say that the sign-up and invoicing process itself was okay, nothing particularly complicated there. But when it came to getting support over the phone, the experience didn’t exactly match what I had used before. Mostly it felt like I was left hanging for a long time, and when I finally reached someone, the responses were pretty generic and sometimes felt like they were reading from a script. Also, there was a lot of back and forth which made the whole thing drag. Earlier platforms I used had more personalized support and replied faster; here, waiting on the line felt like forever and often they’d ask me to repeat the same details over and over again. I did appreciate that the agent eventually acknowledged my issue clearly, but the whole experience didn’t leave a great impression. Honestly, I had expected better communication and quicker service, considering this service is paid. Automatic updates were fine, but the delay and the way support handled my queries were the low points in my experience.

    Revathi KulkarniLadakh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Issue got sorted but I might call support again

    I had a couple of issues with the calling tools during my first week of using the software, but thankfully the support team was reachable and responsive enough to get those sorted out. The dialer was glitching occasionally, which was frustrating when I was relying on it for my workflow. However, I appreciated that when I contacted telephonic support, they were patient and explained clearly what steps I should take. One small reservation I have is that their response times weren’t always consistent; sometimes I got through quickly, other times it took a while to get someone on the line. The training materials were fairly decent, though I did feel like some parts could have been more detailed about advanced features. The automatic updates were smooth and didn’t disrupt my work, which was a relief. Database management was straightforward enough once I got the hang of it. Overall, the issues I encountered didn’t derail my experience, but given the hiccups, I would likely need to reach out again should I face technical problems going forward. The outcome was positive, but there’s some room for improving support consistency in the future.

    Sachin KhannaTamil Nadu, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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