Good support but you could offer more proactive follow-up
I found your telephonic support generally helpful and responsive when I reached out with questions about using the dialer and handling the automatic updates. However, I sometimes felt left to figure out small workflow adjustments on my own between those calls, which added some stress. If you could implement a more proactive communication system, such as scheduled check-ins or follow-up calls to ensure users like me are fully up to speed, that would be beneficial. The training materials were clear, yet having you available to guide me through changes after updates would prevent confusion. I appreciate that your team is easily reachable and respectful over the phone. Next time, I might still need to contact you for minor clarifications, but I hope you can make that a smoother experience. You're doing well with support overall, but a little more presence during the ongoing adjustment phases would be ideal so users don't feel they are left alone after initial onboarding.