the long wait for support was something i did not like
First off, let me say that the sign-up and invoicing process itself was okay, nothing particularly complicated there. But when it came to getting support over the phone, the experience didn’t exactly match what I had used before. Mostly it felt like I was left hanging for a long time, and when I finally reached someone, the responses were pretty generic and sometimes felt like they were reading from a script. Also, there was a lot of back and forth which made the whole thing drag. Earlier platforms I used had more personalized support and replied faster; here, waiting on the line felt like forever and often they’d ask me to repeat the same details over and over again. I did appreciate that the agent eventually acknowledged my issue clearly, but the whole experience didn’t leave a great impression. Honestly, I had expected better communication and quicker service, considering this service is paid. Automatic updates were fine, but the delay and the way support handled my queries were the low points in my experience.