Support failed to meet my expectations largely, but one thing stood out
When I first signed up, I was expecting the telephonic support to be a strong feature, as it was highlighted during the onboarding process. Unfortunately, my experience was mostly underwhelming. Calls to support often ended up with long waiting times, and sometimes the issues I reported needed multiple follow-ups before any meaningful response was given. That was frustrating because I was relying on quick help to keep my workflows running smoothly. However, the one positive aspect I must highlight is that when I finally got through, the support person I spoke with had a clear understanding of the product features like the dialer and database integration. They explained things patiently and gave practical instructions which I could follow to resolve some minor issues. That insight was helpful enough to keep me from completely abandoning the support channel. Still, I feel the whole experience did not match the promise of responsive communication that was presented beforehand, and that left me wishing for a more streamlined and timely help system in the future.