Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,88,736 published WFHI Reviews.

2,91,580 of 3,88,736 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,283 matching

Back to the start of the list
  • 4 out of 54 of 5Verified customerSupport and communication

    felt well guided but could tweak the order

    My experience with the support and communication has generally been warm, making the entire process feel approachable. The steps communicated were logical, though I did feel that the sequence could be modified slightly for smoother flow. For instance, some of the training modules felt a bit out of place, perhaps better received after the initial setup rather than before. The telephonic support was accessible and polite, providing useful directions without seeming rushed. Customer inquiries felt like they were handled with genuine care, which helped establish a solid trust in the process. However, a more streamlined ordering of the onboarding and training steps might help reduce the minor confusion I faced initially. Even so, the invoicing and payment experience was straightforward and transparent. Overall, the communication style fostered a positive feeling that I was in good hands, though small refinements could enhance future onboarding journeys.

    Saumya AhujaMizoram, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Timing kaafi fit lagta hai

    Mujhe lagta hai ki jo support hours hain, woh mere kaam ke routine ko acchi tarah fit karte hain. Jab bhi main software use karti hoon, toh koi bhi sawaal ya technical issue hota hai, toh zyada wait nahi karna padta, which kaafi important hai. Training sessions bhi is perspective se theek thi, timing samajh ke hi plan ki gayi hain. Lekin kabhi-kabhi telephonic support during late hours available nahi hota jo thoda inconvenient lagta hai. Lekin overall experience smooth raha hai and communication kaafi clear aur samay se hua hai, toh main use is hisaab se theek samajhti hoon jo main chahti thi.

    Nirali ShuklaWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Last mein acha hua support, warna thoda confusing labels the

    Mujhe laga ki support communication mein wording aur labels kaafi confusing the. Jab main pehli baar software use kar raha tha, toh jo terms aur instructions the, wo clear nahi lagte thay. Poora interface thoda technical tha, aur labels ki wajah se mujhe samajh mein nahi aa raha tha ki kya karna hai agle step mein. Wahan pe support team ne basically jo phrases use kiye wo bhi thoda vague lage mujhe. Lekin main ye bhi kahunga ki jab main line pe baat kar raha tha unse, toh wo log polite aur professional the, aur aakhir mein woh meri queries samajh gaye. Bas wording ko thoda human friendly aur clearer banana chahiye, taki first-time user ko asaani ho. Overall, communication se final result thik nikla, but pehle thodi tension thi samajhne ki.

    Sachin Simran GadgilMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Frustrated hoon kyunki aapka support bilkul sahi nahi tha

    Mujhe lagta hai ki aapka support system bilkul bhi wo level nahi tha jo maine pehle use kiye hue platforms me dekha hai. Jab main kisi technical problem ko lekar contact karta tha, toh response time bahut slow tha aur kai baar explanation clear nahi hoti thi. Jo communication ho raha tha, usmein lagta tha ki aap log bas time pass kar rahe ho, asli problem solve karne ki ichha nahi thi. Aapke dialer aur calling tools thode ache lagte hain, par support reliable na hone ki wajah se main bahut frustrate ho gaya tha. Pehle main jis system ka istemal karta tha, wahan support team zyada proactive aur quick hoti thi. Aapko seriously sochna hoga ki aap apni support quality ko kaise improve karenge warna clients ka bharosa mushkil hoga.

    Dhruv ThomasRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support took longer than expected but steps made sense

    The support and communication during my onboarding experience took longer than I expected. The ordering of steps involved in the training felt logical and well thought out, making it easier to follow despite the wait. I appreciated that the calling tools and dialer setup were introduced gradually, paired with helpful instructions rather than overwhelming me all at once. The database feature fit neatly into my work routine thanks to clear explanations. Telephonic support, while a bit slow to respond at times, ultimately covered my questions well. I noticed the automatic updates improved the software stability without interrupting my workflow, which was a nice effort. The sign-up and payment process was straightforward and easy to manage, which helped reduce stress early on. Though I wished support had been swifter, the way in which the stages progressed seemed sensible overall. I would recommend this to users who can afford to be a bit patient but also want organized guidance throughout. The experience was worthwhile, just not as speedy as I had hoped.

    Poonam PhadkeAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Feeling assured with unka support dialogue

    Mujhe sach kahoon toh pehli baar jab main support ko call kar rahi thi, thoda nervous thi. But unki team ne itna patience dikhaya ki mai calm kar payi. Thurki baar jab training ke baare mein poochna pada, they were ready and explained sab Hindi-English mein clearly. I actually lag rahi thi ki sahi mein koi help kar raha hai, koi temporary solution nahi de raha. Sab kuch smoothly hua, chahe baat software ke portal setting ki ho ya dialer ke issues ki. I feel agar mujhe future mein bhi help chahiye toh definitely main unko call karungi hi, kyunki wo log har ek question ko dhyaan se sunte hain and genuinely help karte hain. Sometimes hota hai hum un things ko bahut baar explain karte hain lekin yahan aisa feeling nahi hua. Even jab mujhe doubt hua ki ye feature complex hoga toh bhi unhone karne ka tarika simple bana diya. I keep thinking ki itna clear communication and patience milna thoda rare experience hai, toh jarur main future mein bhi unke support par rely karungi bina hesitation ke. And yes, woh jo ekdum rambling type sawal the, they never seemed irritated, jo mujhe bahut achha laga. So overall, very comfortable feeling and ready hoon main jab bhi kisi bhi issue mein unki help leni ho.

    Sonia DuttaLadakh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Frustration hi frustration, bas clarity chahiye thi

    Yeh support jo mila hai, usme clarity bilkul nahi thi. Pehle mein soch raha tha ki onboarding easy hoga, par training samajh mein nahi aayi, woh bhi bina perfect explanation ke. Har waqt lagta tha ki wahi baate baar-baar repeat kar raha hoon, par koi clear step-by-step batane wala nahi tha. Maine dialer setup karna tha, par uska manual itna confusing tha ki call karte karte hi gussa aa gaya. Database integration ki baat ki bhi, support bas vague replies deta raha, jaise samajh hi nahi pa raha ho. Mujhe laga invoice system bhi complicated hoga par usme thoda aasan tha, bas communication mein itna problem tha ki mera patience khatam ho gaya. Jo automatic updates aaye unka koi notice nahi mila, kabhi kabhi features aise buggy lagte the ki use karna mushkil tha. Phone par support lene mein bhi wait karna padta tha, aur jab baat hoti thi tab jaake kuch help milti thi. Aakhir mein samajh nahi aaya ki ye platform mera kaam kitna asaan karega, kyunki clearly wo sab explain nahi hua jo chahiye tha. Bas ek hi baat samajh aayi, zyada clear communication zaroori hai, aur woh yahaan missing tha.

    Hemant ManeMeghalaya, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Honestly, I was surprised by how much of this I had to figure out myself. The telephonic support was

    Honestly, I was surprised by how much of this I had to figure out myself. The telephonic support was there but it felt like they were juggling a lot, and so my calls were sometimes less helpful than I expected. I think this service suits someone who’s comfortable digging into software on their own since the guides don't cover every little detail. The billing and signing up process was fine enough, nothing really stood out as a problem there. But if you want step-by-step assistance or quick answers every time, this probably isn’t the best fit. It could work fine for people who like to learn independently, but if you prefer hand-holding or more proactive communication, you might find this frustrating. The updates to the software were automatic and hassle-free, I’ll give them credit for that. Overall, I ended up wishing support was a bit more responsive throughout onboarding and beyond.

    Shraddha KapadiaGujarat, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support me laga ek dum khatam time waste

    Mujhe lagta tha support thoda efficient hoga jab main pehli baar software lene gaya tha. Lekin jo experience mila woh bahut frustrating raha. Har baar jab support se baat karne ki koshish ki, toh ya toh mujhe baar-baar apne issue ko repeat karna padta tha ya phir beech-beech mein itna rukna padta tha ki bas patience khatam ho jata tha. Call pe jo log baat karte the, unki baat samajh nahi aati thi, aur solution dene mein time lagata tha. Kabhi kabhi support ke queue mein kaafi der wait karni padti thi, jis se mera pura din disturb ho jata tha. Training ke dauraan bhi kuch sessions repeat karne pad gaye, jaise woh clear nahi the pehli baar mein. Dialer tool thoda slow lagta tha aur automatic updates ke baad kabhi interface change ho jata tha, jisse samajhne mein aur waqt lagta tha. Invoicing process mein clarity nahi thi, payment karte waqt bhi problem aayi thi, invoices deri se mile. Mujhe lagta hai ki agar support efficient aur responsive hoti, toh shayad main thoda zyada rely kar pata WFHI product pe. Lekin overall, itna time aur energy waste karne ke baad, main disappointed hoon ki decisions sahih nahi the mujhe reach karne ke liye help wallon se. Agar aapko quick response aur smooth onboarding chahiye toh yeh shayad aapke liye sahi option nahi hai.

    Sohail RegeTelangana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support steps thik tha, but not sure if will come back

    Maine support ko call kiya tha jab software mein issue aa gaya tha, aur mujhe lag raha tha ki jo steps diye gaye the, wo thik sequence mein nahi the. Kabhi kabhi ek solution ke baad dusra check karne ko bola, bina clear instruction diye ki kyun ya kis order mein ye karna zaroori hai. Yeh mujhe confusing laga, aur thoda time barbaad bhi hua. Mobile dialer ke problems the, aur support mein clarity hone chahiye thi ki kis tarah jaldi fix ho sake. Phir bhi, jo telephonic support mila, wo polite tha, aur training materials mein jo guidance thi, wo kaafi madadgar rahi. Par overall mujhe samajh nahi aaya ki kya main fir se yeh process karungi, kyun ki itna time lagna mere liye inconvenient hai. Sign-up aur invoice process theek tha, koi problem nahi thi. Soch rahi hoon, agle baar alternate try karungi ya nahi, decide karungi.

    Amrita MalikLadakh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy