Support me laga ek dum khatam time waste
Mujhe lagta tha support thoda efficient hoga jab main pehli baar software lene gaya tha. Lekin jo experience mila woh bahut frustrating raha. Har baar jab support se baat karne ki koshish ki, toh ya toh mujhe baar-baar apne issue ko repeat karna padta tha ya phir beech-beech mein itna rukna padta tha ki bas patience khatam ho jata tha. Call pe jo log baat karte the, unki baat samajh nahi aati thi, aur solution dene mein time lagata tha. Kabhi kabhi support ke queue mein kaafi der wait karni padti thi, jis se mera pura din disturb ho jata tha. Training ke dauraan bhi kuch sessions repeat karne pad gaye, jaise woh clear nahi the pehli baar mein. Dialer tool thoda slow lagta tha aur automatic updates ke baad kabhi interface change ho jata tha, jisse samajhne mein aur waqt lagta tha. Invoicing process mein clarity nahi thi, payment karte waqt bhi problem aayi thi, invoices deri se mile. Mujhe lagta hai ki agar support efficient aur responsive hoti, toh shayad main thoda zyada rely kar pata WFHI product pe. Lekin overall, itna time aur energy waste karne ke baad, main disappointed hoon ki decisions sahih nahi the mujhe reach karne ke liye help wallon se. Agar aapko quick response aur smooth onboarding chahiye toh yeh shayad aapke liye sahi option nahi hai.