Frustration hi frustration, bas clarity chahiye thi
Yeh support jo mila hai, usme clarity bilkul nahi thi. Pehle mein soch raha tha ki onboarding easy hoga, par training samajh mein nahi aayi, woh bhi bina perfect explanation ke. Har waqt lagta tha ki wahi baate baar-baar repeat kar raha hoon, par koi clear step-by-step batane wala nahi tha. Maine dialer setup karna tha, par uska manual itna confusing tha ki call karte karte hi gussa aa gaya. Database integration ki baat ki bhi, support bas vague replies deta raha, jaise samajh hi nahi pa raha ho. Mujhe laga invoice system bhi complicated hoga par usme thoda aasan tha, bas communication mein itna problem tha ki mera patience khatam ho gaya. Jo automatic updates aaye unka koi notice nahi mila, kabhi kabhi features aise buggy lagte the ki use karna mushkil tha. Phone par support lene mein bhi wait karna padta tha, aur jab baat hoti thi tab jaake kuch help milti thi. Aakhir mein samajh nahi aaya ki ye platform mera kaam kitna asaan karega, kyunki clearly wo sab explain nahi hua jo chahiye tha. Bas ek hi baat samajh aayi, zyada clear communication zaroori hai, aur woh yahaan missing tha.