Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,070 published WFHI Reviews.

2,90,364 of 3,87,070 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,87,070 published

Back to the start of the list
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Training clear thi, par on-board karna mushkil tha

    Jab maine WFHI ka training aur onboarding shuru kiya, main soch rahi thi ki sab smooth hoga par practical mein kaafi cheezein khud samajhni padi. Training ke content mein kuch achhi baatein thi jo detailed thi, especially software ke basic features ke liye. Lekin unhone jo advanced tools aur dialer ke features dikhaye, unka use karne ke liye mujhe zyada experimentation karni padi kyunki proper instructions nahi mile. Onboarding flow thoda complex laga aur kabhi-kabhi instructions clear nahi thi, jiski wajah se main confused ho gayi. Payment process theek tha, invoicing bhi smoothly hui without koi dikkat. Support team phone pe milti thi lekin jab issues detailed hote the, toh unka response thoda delayed lagta tha. Achha ye tha ki automatic updates kaafi seamless hote rahe, jisse kuch features automatically improve hote gaye. Overall, acha-aur-bura dono experience raha, training mein improvement ki zarurat hai.

    Prabha KaulAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Training was okay, but long-term use is what counts

    When I first started with the onboarding training, I was hopeful it would guide me neatly through everything, but it wasn’t perfect. The initial explanations were decent but left some gaps that I only noticed after using the software day after day. For instance, the dialer and database features required a bit of trial and error to really get them working smoothly in my daily routine. The onboarding modules covered basics, but some details on workflow integration and updates came across a bit vague. Over time, I got better at handling the system because of the automatic updates, which helped avoid frequent manual changes. Telephonic support was there, though I found I only needed to call occasionally, mostly when a new update changed some minor functions unexpectedly. Overall, what I expected was some easy drill of training upfront, yet the reality required persistence and learning on the job. Still, I’m glad they provided solid resources because without that I might have struggled more as days went on. That long-term aspect made up for the initial rough edges in training.

    Vivek RamanBihar, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Sabse ajeeb baat thi unka quick response!

    Yaar mujhe toh honestly system ke baare mein zyada pata nahi tha jab main start kiya, but jo sabse interesting tha woh tha unka team ka response time. Maine jab invoice mein kuch confusion bataya toh reply jaldi mila, iss baat ne mera impression badal diya. Dialer use karte waqt bhi jab kuch queries thi, training ke dauraan mujhe lagta tha ki yeh log carefully address karte hain sab. Thoda casual feel hota hai baaton mein, jaise yaar help karne ke liye hi hain. Database ki baat karun toh woh bhi acha arrange hua tha, jis wajah se work thoda easy ho gaya. Thodi si confusion thi jab automatic updates aaye, kabhi kabhi thoda delay hota tha features ko apply karne mein, lekin overall theek tha. Jo sign-up aur payment ka process tha, woh bhi samajhne mein straightforward tha, par kabhi kabhi wording confusing lagti thi. Lekin mujhe lagta hai ki agar mai phir se start karun, toh main phir bhi unke approach ko pasand karunga.

    Neeraj AcharyaTelangana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support involved real effort but kept me informed

    The telephonic support and communication sequence indeed required quite an effort on my part to navigate efficiently. Initially, I found that the steps were not laid out as logically as I had hoped, which meant I had to spend some extra time clarifying the issues before receiving relevant advice. However, once the support team understood the problem clearly, their instructions followed a sensible order that resolved the difficulties effectively. They kept me updated throughout the process, which helped manage expectations and eased some frustration. While it was not an instantaneous process, the thoughtful progression through the troubleshooting stages showed that they were thorough rather than rushed. Overall, the experience reflected a level of attention and care, albeit accompanied by a demanding learning curve on my end to communicate the issues clearly.

    Mansi Dinesh KurupJharkhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSoftware and access

    just not working for me

    Honestly, the software kept glitching every day I tried to use it. The dialer wouldn’t connect properly most of the time and I was stuck with errors that made it impossible to log calls smoothly. The database feature seemed promising but every update seemed to break something more instead of fixing issues. Signing up was okay, but the overall access issues made the experience super frustrating. I tried reaching support multiple times, but their responses were slow and often couldn’t solve the problem quickly. This made me lose confidence fast. Automatic updates felt like they were causing more bugs than anything else. Honestly, for what I needed, the product didn’t deliver and just got in the way of my workflow consistently. Had high hopes, but sadly it didn’t work out. Just not for me at all.

    Nikhil SardesaiMaharashtra, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Expected quicker support but got slow responses

    I was hoping for quicker assistance when I first reached out for support, especially given how critical it felt to resolve some issues promptly. What I found was a bit different — often I had to repeat the same explanations and sometimes wait longer on the phone than I anticipated. The back-and-forth meant I didn’t feel very confident that my problems were being addressed efficiently. Invoices and the initial sign-up were straightforward, so my expectations were reasonably set. However, the day-to-day communication dragged out more than I expected. The support team was polite, but the pace of responses and the need to revisit the same details frequently made the experience less smooth than I hoped. I understand that complex issues can require time, but the delay and repetition left me feeling a little frustrated. At least the automated updates came through on time, which was helpful, but the human factor of support did not quite match my hopes for efficient handling.

    Dhanush AgarwalLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Explanation thodi clear nahi thi, thoda aur patience nahi toh mushkil

    Maine jab call kiya support ke liye, sabse pehla impression yeh tha ki log helpful hain, par instructions thoda confusing thi. Unhone step-by-step bataya ki kaise dialer ko setup karna hai, par kuch technical terms aise the jo samajhne mein mushkil aaye mere jaise non-expert person ke liye. Training videos bhi thi jo main dekh raha tha, par woh basic level pe the, aur details ke liye mujhe call support par jaana pada. Phone pe jab connect hote hain, tab mujhe baar-baar poochna padta tha ki kya process chal raha hai, kyunki har baar instructions thoda different lag rahe the. Invoice system theek tha aur payment clear tha, ye aspect smooth tha. Database feature thoda complicated laga initially, shayad uske liye advanced training chahiye. Overall, mujhe laga ki agar thoda aur clearly explain hota toh bahut acha hota, aur patience wale log hi iska pura fayda utha sakte hain.

    Vivek KamathChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support me time lagna normal hai, par theek tha overall

    Ab kuch mahine beet gaye WFHI ka use karte hue aur mujhe lagta hai ki support lene mein jo time lagta hai, woh thoda zyada hai lekin expected bhi hai. Jab main pehle call kiya tha, tab mujhe poora detail samajhne mein bhi waqt laga kyunki unka process thoda elaborate lagta tha, aur training modules se sab clear nahi hua tha turant. Lekin jab main cool raha aur patiently unka response wait kiya, toh unhone effective solution diya. Mujhe lagta hai phone support thoda aur proactive hoga toh aur acha rahega, kyunki har baar mujhe apni problem repeat karni padti thi jo thoda distract karta tha. Dialer aur database ke integration mein koi dikkat nahi aayi, woh smooth chal raha tha mere kaam ke liye. Automation update kaafi efficient tha, kabhi kisi major disruption ke bina. Agar main next time support loonga, toh thoda aur ready hokar jaaunga apni queries ke saath. Overall experience positive hi raha, bas patience rakhna zaroori hai jab support team se baat karni ho.

    Girish JoglekarJharkhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support se baat karna tha thoda mehnat wala kaam

    Jab main WFHI ki telephonic support aur communication service ke baare mein sochti hoon, toh mujhe lagta hai ki wo waisi expectations pe poora nahi utre jo maine initially rakhi thi. Sign-up ke baad training aur software onboarding mein clarity chahiye thi, par support se baat karne ke liye mujhe kaafi der tak wait karna padta tha, jo thoda time consuming tha. Halanki unhone jo jawab diye wo kafi madadgar the, par har ek sawaal ko baar-baar repeat karna padta tha, jisse frustration thoda badhta tha. Mera ye bhi observation hai ki jab main unki services ke baare mein pehle soch rahi thi, mujhe laga tha ki unka response aur dhyan zyada focused hoga. Phir bhi, jo help mila wo professional tha aur mujhe koi badi dikkat nahi aayi software ke istamal mein. Bas ye thoda cumbersome tha support team se ek consult lene mein. Overall, main yeh kahungi ki agar support thoda smooth ho jaaye aur ek baar mein jyada clarity mile toh experience aur bhi acha hoga.

    Nivedita DaveKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Training was useful but yeah, sometimes frustratingly slow too

    Hey, so as I told you, I started using their training modules the other day and honestly, it was a bit of a mixed bag. On the good side, the training materials covered most of what I needed, and the onboarding team was patient enough to walk me through the tricky parts of the dialer and database features. But on the flip side, there was a lot of repetition which got tedious, especially when I was just trying to clear a basic doubt. Also, sometimes I had to wait quite a while before they were available to answer my questions, which was a bit annoying considering I was eager to get started properly. The automatic updates changed the interface occasionally, so that added some confusion for a bit too. Invoicing was straightforward once I got the hang of it, but I feel like reducing the training content repetition and speeding up response times would help new users a lot. All in all, it's good if you have patience and time to learn, but it’s not a super quick plug-and-play situation as one might hope.

    Shraddha PhadkeMadhya Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy