Expected quicker support but got slow responses
I was hoping for quicker assistance when I first reached out for support, especially given how critical it felt to resolve some issues promptly. What I found was a bit different — often I had to repeat the same explanations and sometimes wait longer on the phone than I anticipated. The back-and-forth meant I didn’t feel very confident that my problems were being addressed efficiently. Invoices and the initial sign-up were straightforward, so my expectations were reasonably set. However, the day-to-day communication dragged out more than I expected. The support team was polite, but the pace of responses and the need to revisit the same details frequently made the experience less smooth than I hoped. I understand that complex issues can require time, but the delay and repetition left me feeling a little frustrated. At least the automated updates came through on time, which was helpful, but the human factor of support did not quite match my hopes for efficient handling.