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WFHI Reviews

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4 out of 5

Based on all 3,86,997 published WFHI Reviews.

2,90,317 of 3,86,997 reviews include a verification label.

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WFHI Reviews

3,86,997 published

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  • 2 out of 52 of 5Verified customerTraining and onboarding

    Onboarding step that was surprisingly clear

    I had used other remote workflow software before and was expecting a mostly similar training experience here, but honestly I found the initial tutorials somewhat lacking in the depth I needed. The onboarding felt rushed and I struggled a bit to understand some of the calls and database features after the introductory sessions. However, I have to admit that the section about the automatic updates stood out as quite helpful and well organized. It explained how the software stays current without interrupting workflow, which was reassuring at least. The telephonic support during the early days was decent although it sometimes took a while to get to the point I needed. The invoicing and payment process was straightforward and reliable, which helped smooth out other frustrations. So overall, the training and onboarding gave me mixed feelings: it was certainly not as polished or detailed as what I was used to, but there were a couple of aspects where it definitely delivered. I just wish the training sessions were paced better and covered everything I needed more comprehensively, especially the use of the dialer and database functions that are crucial for my daily tasks.

    Kavya NagarajanChandigarh, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support thik tha, par zyada asha nahi thi

    Support se baat karne ke baad mujhe laga ki jo expectations thi, woh thodi alag nikli. Ek din ek call hua jisme mujhe help mila dialer aur database ke integration mein, jo ki accha tha. Par uske baad ki jo communication aur assistance mili, woh thodi inconsistent rahi. Kabhi messages clear nahi hote the, aur jis tarah ka prompt response chahiye tha, woh toh kai baar missing tha. Jo telephonic support mila, usmein momentary baat samajh mein aayi par baaki ke process jo bhi follow kiya gaya, woh mere expectations ke mutabiq nahi tha. Sign-up aur invoicing mein bhi thoda confusion hua jiske liye mujhe phir se manually clarify karna pada. To sum up, support se ek din ache results to mile, par overall experience utna satisfying nahi tha jitna maine hoped tha.

    Nitin GillUttarakhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSoftware and access

    Explanation achi thi par kuch chizein aur clear ho sakti thi

    Mujhe WFHI ka software use karte kaafi achha laga aur training sessions kaafi informative the, par mujhe lagta hai ki starting me thoda aur clear instructions milti toh zyada acha hota, especially dialer setup ke baare mein. Automatic updates ne kaam ko smooth banaya, aur database feature ko integrate karne me bhi koi major difficulty nahi ayi. Support team ne bhi patience dikhaya jab questions pooche, jo ek bada plus point tha. Ab jab main T&Cs aur invoicing ke process ke baare mein sochti hoon, toh thoda aur detailed breakdown helpful hota. Overall main samajhti hoon ki ye clear explanations better banayenge onboarding ko aur naye users ke liye stress kam karenge.

    Deepti Alka VarghesePuducherry, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    A lot of back and forth

    I found myself repeating the same questions multiple times, which was quite annoying. The waiting time for responses also made it hard to keep my workflow going. I appreciate the effort, but it felt like a struggle to get simple answers.

    Simran PatelJharkhand, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    I'd use their support again, but with a bit of patience

    Hey, so I’ve been using WFHI and had to call their support a couple of times. Honestly, I think I would reach out again if needed, but only if I have the time to wait around a bit. They were pretty helpful when I finally got through, explaining the dialer quirks and database stuff in a way that made sense. It’s just that the first few calls involved some waiting which was a bit annoying. On the plus side, the team seemed friendly and willing to go that extra mile once on the line. I reckon if I’m working on tight deadlines, I might feel stressed about getting quick help, but for general inquiries, their communication style is fine. All in all, I'll probably use their support again, mostly because they are knowledgeable and patient, though the waiting times mean I'd keep some backup plans handy just in case.

    Harish GokhaleUttarakhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support met expectations but had a slight lull

    I had a situation where the calling tools were not properly syncing with my database, which caused some hiccups in my workflow. When I reached out to telephonic support, I was expecting standard troubleshooting, but what I got was surprisingly prompt and helpful assistance. They guided me patiently through the steps needed to fix the syncing issue. That moment really stood out as them exceeding my expectations. However, the subsequent support calls were not quite as efficient; responses were slower, and some issues took longer to resolve than I had hoped. Overall, the support experience matched what I believed would happen based on their communication prior to purchase. Invoicing and payment procedures were smooth, and the automatic updates kept the software current without any disruptions. While I appreciate their effort in resolving the main problem quickly, I do wish there had been more consistency in support quality afterward. Still, my general experience was positive enough that I feel fairly comfortable continuing to use their software and training services moving forward.

    Dinesh KaleOdisha, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support se milke acha result mila

    Maine jab WFHI ke support ko call kiya last week because mujhe thoda confusion tha database feature ke setup mein, toh initially laga ki shayad thoda time lagega samajhne mein kyunki pehli baar software use kar raha tha. Lekin unke representatives ne kaafi patience se meri baatein suni aur logically step-by-step guide kiya mujhe. Maine thoda hesitate bhi kiya ki agar dobara kabhi zarurat padi toh kya response equally quick milega? Par mujhe impress kiya ki even next day jab maine follow-up call kiya, unhone quickly meri query solve ki. I mean, wo perfect help nahi thi shayad, thoda wait toh har baar lagta tha call par aur kabhi kabhi unka dialer thoda slow ho jata tha. But overall jo communication flow tha, vo smooth raha aur problem resolve ho gaya. Soha samajh aaya ki agar agli baar phir se unki help ki zarurat padi, toh wo available bhi rahenge aur willing to assist bhi. Bas yahi expectation hai ki thoda aur fast response mile aur ho sakta hai ki UI mein thoda improvement aaye toh aur acha hoga.

    Rohan BhandariChandigarh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseBilling and payments

    Unexpectedly unclear billing explanations

    I was quite surprised at how unclear the billing explanations were when I first started with WFHI. While I expected a detailed breakdown of charges and timing, the information provided was somewhat generic and left me guessing about the exact payment schedule. The sign-up process included general mentions about invoicing but nothing specific enough to prepare me fully. On the positive side, I did appreciate that the payment options themselves were easy to use and the invoicing system reflected payments correctly once completed. However, the initial lack of clarity created unnecessary confusion and a feeling of uncertainty. I would have preferred a more transparent and detailed explanation upfront to avoid this. Though telephonic support tried to assist, it didn’t fully alleviate my concerns. Overall, I wish the explanations around billing had been clearer from the start.

    Uma KarkareWest Bengal, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Expected a more streamlined onboarding, but kept waiting through repeated steps

    My expectations going into the training and onboarding were that I would get a clean, streamlined introduction to the software so I could start using it quickly. But what I found was a bit frustrating. At the start, the onboarding flow repeated several basic concepts multiple times, which made me feel like I was just going in circles. It seemed like the same instructions were presented again and again, and I had to wait between each step for some server updates or confirmations. There were moments when I thought we would be moving on to more advanced stuff, but instead, I got back to the same points I had already figured out earlier. This repetition slowed down the process a lot. On the plus side, the telephonic support did try to intervene when I called for help, and that reduced some of the waiting frustration. Still, I had expected things to be a bit more efficient given the price of the software and training. Thinking back, I feel like they could improve by cutting down on the unnecessary waiting and repetition stages in the onboarding, so that users like me can jump into working faster without feeling stalled.

    Nakul MankadJharkhand, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Too Long to Resolve Issues, but Support Did Help

    Initially, I felt quite stuck when some features in the calling tools didn’t function as expected, which was frustrating because I was in the middle of setting up my workflow. I reached out to telephonic support and, though it took a few calls, they patiently walked me through the troubleshooting process. The support team was polite and tried to help resolve the issue, but the time it took to get to a solution felt quite long — over several days rather than hours. In contrast, the automatic updates installed during this period seemed to have mixed effects: while they fixed some bugs, they also introduced new minor glitches that added to the delay. Eventually, my database feature worked smoothly, and I could finally integrate it well with the dialer. So overall, the system works fine once stable but managing unexpected problems is something that might need more efficient handling. That wait for a fix was the hardest part by far.

    Damini SalviDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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