Expected a more streamlined onboarding, but kept waiting through repeated steps
My expectations going into the training and onboarding were that I would get a clean, streamlined introduction to the software so I could start using it quickly. But what I found was a bit frustrating. At the start, the onboarding flow repeated several basic concepts multiple times, which made me feel like I was just going in circles. It seemed like the same instructions were presented again and again, and I had to wait between each step for some server updates or confirmations. There were moments when I thought we would be moving on to more advanced stuff, but instead, I got back to the same points I had already figured out earlier. This repetition slowed down the process a lot. On the plus side, the telephonic support did try to intervene when I called for help, and that reduced some of the waiting frustration. Still, I had expected things to be a bit more efficient given the price of the software and training. Thinking back, I feel like they could improve by cutting down on the unnecessary waiting and repetition stages in the onboarding, so that users like me can jump into working faster without feeling stalled.