Support met expectations but had a slight lull
I had a situation where the calling tools were not properly syncing with my database, which caused some hiccups in my workflow. When I reached out to telephonic support, I was expecting standard troubleshooting, but what I got was surprisingly prompt and helpful assistance. They guided me patiently through the steps needed to fix the syncing issue. That moment really stood out as them exceeding my expectations. However, the subsequent support calls were not quite as efficient; responses were slower, and some issues took longer to resolve than I had hoped. Overall, the support experience matched what I believed would happen based on their communication prior to purchase. Invoicing and payment procedures were smooth, and the automatic updates kept the software current without any disruptions. While I appreciate their effort in resolving the main problem quickly, I do wish there had been more consistency in support quality afterward. Still, my general experience was positive enough that I feel fairly comfortable continuing to use their software and training services moving forward.