Unexpectedly unclear billing explanations
I was quite surprised at how unclear the billing explanations were when I first started with WFHI. While I expected a detailed breakdown of charges and timing, the information provided was somewhat generic and left me guessing about the exact payment schedule. The sign-up process included general mentions about invoicing but nothing specific enough to prepare me fully. On the positive side, I did appreciate that the payment options themselves were easy to use and the invoicing system reflected payments correctly once completed. However, the initial lack of clarity created unnecessary confusion and a feeling of uncertainty. I would have preferred a more transparent and detailed explanation upfront to avoid this. Though telephonic support tried to assist, it didn’t fully alleviate my concerns. Overall, I wish the explanations around billing had been clearer from the start.