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Based on all 3,86,919 published WFHI Reviews.

2,90,261 of 3,86,919 reviews include a verification label.

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WFHI Reviews

3,86,919 published

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  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    Would I do this process again? Thinking about it…

    The whole sales and pre-purchase steps were quite logical and in the right order, so that part was clear. I was a bit unsure at times whether I was missing something, especially about how the training would help me after signing up. The invoicing and payment steps were well explained but took some time to feel fully comfortable with. After going through everything, I’m mostly satisfied and would probably do it again if I decide to expand my remote work setup. Some parts of the onboarding felt a little rushed though, which made me hesitate for a moment. But in the end, the order of steps made sense and helped me get started without too much trouble or confusion.

    Nisha JainMaharashtra, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseBilling and payments

    Expected quick setup but got confusing billing process

    I thought signing up would be easy and straightforward but honestly it was the opposite. From start to finish, I felt confused and unsure about the billing and payment stuff. The invoices weren’t very clear and when I tried to get answers from support, I ended up waiting on the line far longer than I expected. Every time I got through, the person didn’t seem confident about the process either. I wanted to feel assured that my payment would go through smoothly, but instead I was left doubting if all was correctly handled. Also, the payment confirmations were delayed which added more to my frustration. It just seemed like an endless cycle of checking and following up, and honestly I wasn’t happy with that experience at all. I kept hoping someone would explain things clearly or help speed things up but didn’t really see that. This made me wonder if I should try their software at all for my work. Ultimately, the lack of confidence and clarity about billing kind of put me off from using the platform further. I wish it had been more straightforward like I had expected.

    Khushbu PatilMaharashtra, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Expected straightforward info but got a bit confusing sales pitch

    I went into the sales and pre-purchase process thinking I’d get clear-cut answers about the software and training services, but it turned out to be a mix of vague explanations and some promotional jargon. I expected straight facts on things like signing up, payment process, and what exactly the software could do, but there was a lot left unsaid or glossed over casually. The invoice and payment setup seemed straightforward enough, but the details around automatic updates and database features weren't as clear as I wanted before committing. It felt like there was more complexity under the hood than the initial talks suggested. I wasn’t frustrated exactly, just a little surprised at how much I had to figure out after signing up. I guess I should have asked more questions upfront. So, the experience didn’t exactly match what I expected going in, which was a bit disappointing, but at least the basic practical parts were as they said.

    Gowri DhawanDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Repetitive calls caused delays despite helpful support

    I found the support team to be quite knowledgeable once I got through to them, and they were generally helpful in addressing my issues. However, the process involved a lot of waiting on hold and repeating my details multiple times to different agents, which frustrated me. It felt as if the system didn't pass information efficiently internally, so each representative had to start from scratch. While the telephonic support was courteous, the entire communication process took longer than expected because of this repetition and the need to re-explain my situation. On the positive side, when they finally addressed my queries, the explanations were clear and targeted, which I appreciated. Still, the waiting time and communication back and forth made the overall experience middling. I think they could enhance their support flow to avoid such inefficiencies and reduce wait times. That would improve the first impression significantly, especially during onboarding when a smooth start is crucial for confidence in the product.

    Deepti IngleChandigarh, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceBilling and payments

    Completely lost on billing terms, didn’t understand anything

    I found the billing system to be terribly confusing. The labels used throughout the invoice were not intuitive at all, which made understanding what I was actually paying for a frustrating experience. I tried looking through the software’s payment section expecting clear terms and explanations, but it felt like they just copied jargon without considering end-users like me. Despite multiple attempts to figure out the charges, I did not feel confident about the payment details at all. The sign-up and invoicing process felt overly complicated, and it lacked clarity that I would expect from a professional service. Also, any automatic updates felt irrelevant, as they did nothing to clarify the billing side. I tried calling support telephonically to clarify these points, but the responses seemed scripted, and I still couldn't make full sense of my statements or receipts. Overall, the outcome was that I ended up confused and a bit frustrated, which is definitely not what I hoped for when signing up for smooth payment processing.

    Imran ManeGujarat, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support ne jab phone nahi uthaya to samajh aya trouble

    Mujhe support team se contact karna pada jab software mein kuch issue aa gaya, lekin sabse badi problem ye thi ki phone ka response der se mila. Jab help chahiye thi tab wo turant nahi mil paayi jo frustration badhata hai. Main samajhti hoon ki updates automatic aate rahte hain, lekin jab koi cheez gadbad ho toh baat karna zaroori hota hai. Chat ya email se response same din nahi aaya. Jab finally phone par baat ho payi, tab bhi lag raha tha ki problem ko samajhne mein thodi deri ho rahi hai, ye support ka process jyada efficient nahi laga. Main ne expect kiya tha ki jab kuch wrong hoga toh support team jaldi se assist karegi, lekin yahan delay ne uss confidence ko thoda kam kar diya. Overall, software chalane mein to koi badi dikkat nahi thi, par support system ka ye experience disappoint karne wala tha. Jab samasya ho toh solution milna chahiye bina zyada wait kiye, warna kaam gadhbad ho jata hai.

    Komal Anil VermaHaryana, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Expected a quicker pace but setup had delays

    I expected onboarding to be faster than what actually happened. The training covered everything, but I had to listen and repeat some modules more than I wanted, and there were some unnecessary waits between sessions. The calling tools worked fine once everything was set up, but the database feature took too long to configure properly which slowed me down. Automatic updates sometimes caused a pause to figure out what changed. On the positive side, telephonic support was helpful when I had issues, so I wasn’t left hanging. Overall, the experience had a mix of good and less efficient parts compared to my initial hopes.

    Aryan GhoshLadakh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    I found the training super useful, especially when the terms and labels started making sense to me.

    I found the training super useful, especially when the terms and labels started making sense to me. At first, I found some of the naming conventions a bit confusing, like the way the database options were described wasn't very intuitive. But as I progressed through the onboarding, the instructors clarified things well, and that 'aha' moment when the labels stopped feeling like jargon really boosted my confidence. I liked how the training didn't drag on and was quite concise, keeping me engaged. Just wish the labeling was a bit clearer right from the start to prevent the initial confusion. Overall, it felt well delivered and approachable. That moment when I finally understood the workflow systems was the highlight and made the whole experience worthwhile. Definitely positive, just one small thing about wording could improve.

    Amala ShahMizoram, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseBilling and payments

    Definitely dubara karunga, no tension yaar

    Yaar, payment process itni easy thi ke main toh genuinely socha ki next time bhi bina kisi help ke kar lunga. Invoices samajhna aur payment karna bilkul simple tha, bus thoda dhyan se instructions follow karni thi. Jo support milta hai usme bhi koi problem nahi aayi, wo call pe sab point clarify kar dete hain, toh feel hota hai ki jab bhi chahiye hoga, easily manage kar paunga. Mujhe lagta hai ki software aur billing dono kaafi convenient hain, especially jab main remote kaam karta hoon toh ye simplicity bahut important hai. Toh haan, dubara bhi definitely sign-up karunga without kisi dukhad pareshaani ke.

    Naveen Ira MehraNagaland, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSales and pre-purchase

    Not suitable for those who need quick access to specific info

    When I was trying to find information before purchase, it was difficult to locate exactly what I needed. The website and product descriptions did not clearly explain how the software features would integrate into my current workflow. Searching through the support materials also took longer than expected, with no clear indexes or easy navigation to essential points. The sign-up process itself was straightforward, but that did not help me understand the functionality. Training materials were available, but since I couldn’t find answers to my initial questions, the experience felt incomplete. If you want clear, fast access to very specific information before committing, then this product may not suit you. The invoicing and payment process were clear, but that was about the only smooth part of the pre-purchase experience. On the positive side, telephonic support was accessible but could only begin after purchase. Overall, this setup worked better for people who prefer hands-on learning after sign-up rather than those who want detailed upfront information.

    Deepti KharadeNagaland, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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