Expected quick setup but got confusing billing process
I thought signing up would be easy and straightforward but honestly it was the opposite. From start to finish, I felt confused and unsure about the billing and payment stuff. The invoices weren’t very clear and when I tried to get answers from support, I ended up waiting on the line far longer than I expected. Every time I got through, the person didn’t seem confident about the process either. I wanted to feel assured that my payment would go through smoothly, but instead I was left doubting if all was correctly handled. Also, the payment confirmations were delayed which added more to my frustration. It just seemed like an endless cycle of checking and following up, and honestly I wasn’t happy with that experience at all. I kept hoping someone would explain things clearly or help speed things up but didn’t really see that. This made me wonder if I should try their software at all for my work. Ultimately, the lack of confidence and clarity about billing kind of put me off from using the platform further. I wish it had been more straightforward like I had expected.