Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,88,821 published WFHI Reviews.

2,91,649 of 3,88,821 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,889 matching

Back to the start of the list
  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Expected more promptness, got a mix instead

    When I first signed up, I expected the team to respond quickly as promised, but my experience was a bit of a mixed bag. Initially, the onboarding flow was smooth and the software setup was explained clearly. However, when I had questions about the calling tools, the response was slower than I anticipated. Sometimes I got detailed answers, other times I had to wait longer with no clear timeline. The dialer worked fine for my needs during the week, but I wished the support had been more timely to fix some glitches I faced initially. The database feature fitted well into my workflow which made the waiting a little easier to cope with. Automatic updates rolled out without much disruption, which was a bonus. The payment and sign-up process was straightforward, and the invoices came on time, so that part aligned well with what I expected. Overall, I’m somewhat unsure if I would rely on their responsiveness for critical issues going forward, but for routine help, it’s acceptable. It’s just that the inconsistency in communication left me unsure of what to realistically expect next time.

    Priya BanerjeeJharkhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSales and pre-purchase

    Payment timing was okay but setup not as expected

    My overall experience with WFHI’s software setup was somewhat disappointing, mainly because it didn’t quite match what I had expected after going through their sales pitch. The sign-up and invoicing process was actually clear and smooth, which I appreciate. But once I got into the software and training, it felt less user-friendly than I thought it would be. The onboarding seemed rushed, and I struggled to follow some of the training materials due to lack of practical examples. I also faced troubles with the calling tools; the dialer occasionally lagged during use, which hampered my workflow. The database feature was okay but lacked some of the flexible filtering options I anticipated. Automatic updates mostly worked but sometimes interrupted my tasks because I wasn’t notified beforehand. Telephonic support was one positive point: responses were patient and somewhat helpful, especially compared to the rest of the experience. I wish the process was paced better, and the software more intuitive, because the billing and payment were the only parts that really aligned with what they promised. If these other areas improved, it might be a better fit for me.

    Pratik DesaiBihar, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSales and pre-purchase

    SALE process mein samajhne mein zyada time laga than expected

    Jab maine pehli baar WFHI ke software ke baare mein socha, toh laga tha sign-up aur saari sales related cheezein jaldi clear ho jayengi. Par actually jab main investigation kar rahi thi buying ke liye, kaafi details ko khud samajhna pada rather than clear guidance milti. Call dialer aur database options ke baare mein bhi zyada inform nahi milti thi initially, toh time laga tha apni taraf se try karne mein. Jo onboarding step tha, wo thoda lengthy tha compared to expectations, par training sessions ke dauran jab basic samajh aayi, tab thoda asaani hui. Iss process mein patience zaruri tha, aur mujhe laga ki thoda aur proactive support helpful hota purchase decision lene mein. Still, software features ache hain.

    Shilpa Priya MathurSikkim, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Setup mein time thoda zyada laga par overall acha hai

    Maine socha tha WFHI ka setup process jyada fast hoga, lekin mujhe laga thoda jyada time lag gaya jab tak main sab features ko samajh paaya. Sales se lekar sign-up tak, sab steps clearly explain huye, par training aur database usage mein thoda adjustment chahiye tha, isliye thoda slow hua mera start. Lekin ye time invest karne layak tha kyunki software control aur calling tools useful hai mera kaam smooth banane ke liye. Support system helpful raha aur invoices milne mein bhi koi dikat nahi hui. Mera expectation ye tha ki sab kuch jhat se complete ho jayega, par wo thoda unrealistic tha mera. Philhaal, main khush hoon ki maine adjust kar paaya aur professional training se thoda zyada samajh bhi ho gaya. Agar aap thoda patient ho aur thorough samajhna chahte ho, toh ye service aapke liye theek hai, bas samajhne mein thoda samay zaroor lagega.

    Ayush PuriMizoram, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSales and pre-purchase

    too much waiting and repeat explanations got me down

    You expect a smooth process before purchase, but I found it frustrating to deal with your sales team. I had to repeat my questions multiple times because each person seemed to give different answers about features and pricing. The waiting time for responses was also quite long, making me doubt if I should even continue. I tried to understand the billing options and payment schedules but kept getting the runaround. It felt as if you were not ready to provide clear information upfront, which really put me off. While I admit the eventual software demo was acceptable, the long setup to reach that stage was a big drain on my time. Overall, your sales process was too tedious and inefficient. Had it been quicker and more straightforward, I might have been more willing to invest in your product or service in the future.

    Sonal GuptaMaharashtra, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Started using software after some delay, now satisfied

    When I signed up for the service, I had hoped to get everything running pretty quickly, but it actually took me a couple of days to get through all the preliminary steps. One particular moment that stands out is when I was trying to link my existing database with the WFHI system. That part was a little confusing, and I needed to refer back to the training materials multiple times before it finally clicked. After overcoming that hurdle, however, I found the software easier to handle, and the subsequent updates seemed to improve things without interrupting my flow. I did notice the billing and payment interface was clear once I got going, and the process felt fairly straightforward. The telephonic support offered some reassurance, although I hardly had to use it after a while. Overall, despite the initial delay in being fully set up and comfortable, I’m now pleased with the outcome and intend to keep using the software and tools as part of my remote workflow. It’s been worth the effort, and I can see it fitting well with how I work now.

    Rahul GehlotNagaland, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSales and pre-purchase

    Milta-julta experience tha, jaise main doston ko bataoon

    Main software aur training ke baare mein expect kar raha tha ki sab clear hoga aur smooth chalega, jo hua bhi largely waise hi. Sign-up aur billing process theek tha, invoice jaldi mila aur payment karna straightforward tha, jisme koi dikkat nahi aayi. Par jab onboarding aur training ki baat aayi, kuch cheezein thodi confusing thi, jaise terms aur labels poore tarike se clear nahi the. Dialer aur calling tools ka istemal mujhe laga thoda complicated hai initially, especially jab database manage karna tha. Lekin support team ne kaafi help ki, isliye overall experience positive tha. Thodi aur clear instructions aur training ho jaati toh aur acha lagta. Bas itna hi, fir bhi main suggest karunga ki agar aapko software try karna hai, toh basic expectation se thoda flexible rahna chahiye.

    Jaideep ChackoJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSales and pre-purchase

    steps were okay but something was missing

    I tried to follow the onboarding and sales steps logically but felt there was something missing in the order they presented things. For example, before getting deep into database customization, I wished there was a clearer introduction to how calling tools would integrate with that data. The training was good, but the flow of topics could be better structured so it feels less jumpy. Sign-up and invoice processes came early which was fine, but then some details felt like afterthoughts rather than building on what was explained. Payment and billing info was scattered and felt like needing to jump from one dashboard section to another without smooth transitions. Also the support was available but I had to reach out multiple times because some steps were not fully explained on how they connect with ongoing updates and software use. The updates themselves rolled out fine, but it would have been easier if steps included a checklist or overview of how different parts relate before moving forward. Overall the process worked but a bit more cohesion in presentation order would make things less confusing and more streamlined for new users like me.

    Gita AgarwalBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSales and pre-purchase

    Setup was more involved than expected

    When I first signed up, the initial setup took quite some effort. The onboarding training covered software basics, but I found myself spending extra time figuring out how to integrate the calling tools with my existing workflow. It wasn’t just a one-time event; getting the database organized and customized required ongoing adjustments. I also noticed the dashboard updates needed careful monitoring each day to catch any syncing issues. The payment process after the initial invoicing seemed straightforward, but overall the setup wasn’t a simple one-off task — it demanded continued attention and tweaking to get things working properly for my needs.

    Asif MankadManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Good for quick answers, but slower if you want detailed help

    Hey, just wanted to share about my experience with their sales team before I signed up. Honestly, the people I talked to responded quite quickly to my emails and calls, which was nice when I had basic questions about the software features and training. That gave me a good feeling initially. But when I started asking about more specific stuff, like how the database could integrate with my existing systems, or details about the dialer's compatibility, the responses were a bit slower and sometimes didn’t fully answer what I needed. I’m guessing it could depend on how busy the team was or maybe the nature of my questions. So, if you’re someone who just wants to get quick, general info to start out, I think this will suit you well. But if you need deep, technical clarifications before purchasing, it might be a little frustrating. I’m still somewhat on the fence about proceeding because I feel like I need more thorough support on certain points before fully committing.

    Veena SuriKarnataka, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy