Payment timing was okay but setup not as expected
My overall experience with WFHI’s software setup was somewhat disappointing, mainly because it didn’t quite match what I had expected after going through their sales pitch. The sign-up and invoicing process was actually clear and smooth, which I appreciate. But once I got into the software and training, it felt less user-friendly than I thought it would be. The onboarding seemed rushed, and I struggled to follow some of the training materials due to lack of practical examples. I also faced troubles with the calling tools; the dialer occasionally lagged during use, which hampered my workflow. The database feature was okay but lacked some of the flexible filtering options I anticipated. Automatic updates mostly worked but sometimes interrupted my tasks because I wasn’t notified beforehand. Telephonic support was one positive point: responses were patient and somewhat helpful, especially compared to the rest of the experience. I wish the process was paced better, and the software more intuitive, because the billing and payment were the only parts that really aligned with what they promised. If these other areas improved, it might be a better fit for me.