too much waiting and repeat explanations got me down
You expect a smooth process before purchase, but I found it frustrating to deal with your sales team. I had to repeat my questions multiple times because each person seemed to give different answers about features and pricing. The waiting time for responses was also quite long, making me doubt if I should even continue. I tried to understand the billing options and payment schedules but kept getting the runaround. It felt as if you were not ready to provide clear information upfront, which really put me off. While I admit the eventual software demo was acceptable, the long setup to reach that stage was a big drain on my time. Overall, your sales process was too tedious and inefficient. Had it been quicker and more straightforward, I might have been more willing to invest in your product or service in the future.