Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,881 published WFHI Reviews.

2,91,689 of 3,88,881 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,308 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support instructions followed a mixed order, not always logical

    During my time using the service, I noticed that the support was somewhat inconsistent in how it presented help and guidance. Initially, the steps given for common issues like accessing the dialer and managing the database made sense and followed a logical progression, which helped me get started without too much hassle. But later, when I reached out for assistance with updating and training features, the provided instructions seemed to jump around and lacked a clear sequence. This back and forth made it confusing and slowed down resolving my questions. The telephonic support was friendly but sometimes provided information out of sync with the training materials, which added to my uncertainty. I’d say the signing up and invoicing process was fairly straightforward and well explained. Overall, I would tell a friend that while the support is polite, it sometimes requires patience to piece together answers because the steps aren't always given in the smartest order.

    Raj DaveSikkim, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Jo log clearly samajhna chahte hain, unke liye hai yeh

    Bohot baar maine ye baat samjhai ki labels aur wording simple hone chahiye, aur yeh software waise hi bana hai. Har step ka naam clear tha, jo mujhe confuse nahi karta tha. Lekin honestly, jo koi cheeze pehli baar karta hai, uske liye shayad thoda patience chahiye hoga kyunki sab kuch kitna bar bar samjhaya gaya hai, usne mujhe thoda thakawat mehsus karwayi. Dialer ki wajah se calling mein smooth experience tha, database bhi kaafi organized tha and automatic updates ne system ko up-to-date rakha. Support team ke log bhi friendly hain, lekin main hamesha yehi sochti thi ki thodi aur simple language ka use karein taaki naye users ko aasan lage. Jo log pehle se online software samajhte hain aur thoda experienced hain, unko ye product suit karega. Naye users jinko har cheez step by step chahiye, shayad thoda struggle karenge. Overall, mujhe laga labeling accha tha, bas thodi si improvement chahiye user friendly terms mein. Billing aur payment process bhi straightforward tha, aur invoices clear mile the. Yeh product ek helpdesk ki tarah laga jo hamesha available rahega agar clarity chahiye ho toh.

    Kavya PandeyLakshadweep, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    jo expect kiya tha aur jo mila hai usme thoda difference hai

    Maine socha tha ki sign-up aur software onboarding ke baad sab smooth chal jayega without much extra effort. Par mujhe laga ki kuch cheezein thodi zyada ongoing attention maangengi. Jaise dialer setup initial mein toh theek tha, lekin roz use karte waqt kabhi kabhi mujhe problem aayi jise support ko bulaana pada. Ye thoda dikkat wali baat thi kyunki mujhe laga tha ek baar all set karne ke baad sab chalega apne aap. Invoices aur payment process expected se zyada clear aur easy tha, usmein koi problem nahi aayi. Telephonic support acha hai, lekin baar baar usi problem pe contact karna padta hai jo thoda bore karne wala hai. Par jo achha laga wo ye ki training material kaafi detailed tha, aur automatic updates se software improve hota raha hai. Overall, aap logon ne jo deliver kiya wo satisfy karta hai, bas expecting tha thoda kam ongoing involvement. Mujhe lagta hai ki yeh cheezein thodi aur streamline ho sakti hain.

    Sanjay SanyalTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Not as smooth as I thought, took some real effort

    When I signed up, I expected telephonic support to be straightforward and helpful, but it was a bit hit-and-miss. Sometimes the support staff understood my issue quickly, and I got the help I needed without much wait. Other times, the explanations were vague and I had to spend extra time clarifying what exactly I needed assistance with. The database feature was somewhat useful for organizing contacts, but syncing it with the calling tools was frustrating at times. Automatic updates happened regularly, but a couple caused glitches that slowed me down a bit during busy days. The invoicing and payment process was simple and clear, which was a relief. Overall, the effort to keep everything running smoothly was higher than I expected, though I appreciated when the support was able to respond effectively. I think with a bit more consistency, it could be less time-consuming. Training provided some good basics but didn't fully prepare me for all the issues that popped up during actual use. I'd say it works well in parts, but the hiccups meant I had to be patient and persistent to get the most from it.

    Chhaya BarmanPuducherry, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Setup was mostly straightforward, ongoing support thoda slow tha

    Jab maine software pehle baar setup karne ki koshish ki, toh onboarding process straightforward laga aur basic training se kaafi help mili thi. Database ko customize karna aur call dialer setup karna easy tha aur initial instructions clear the. Lekin mujhe laga ki jo telephonic support mila uska charm thoda limited tha jab baat aayi ongoing assistance ki. Pehle ek din ya do din tak help mil jati thi par phir delays aane lage jab mujhe additional queries karni thi. Kuch automated updates ache the, lekin unki wajah se kabhi kabhi feature changes ke liye mujhe dobara local system check karna padta tha, jo thoda tedious tha. Technical troubleshooting aur feedback dena me normal support acha tha, par priority assistance lagta hai ki zyada prompt hona chahiye. Overall expectation thi ki setup ke baad bhi support smoothly chalta rahe without much wait, par reality thodi mixed rahi. Phir bhi training ke dauran jitni information aur tools diye gaye wo kaafi madadgar the for getting started with a remote workflow setup.

    Hemant MalhotraKarnataka, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Setup simple tha, ongoing support bhi thoda easy mila

    Mujhe lagta hai ki setup ka poora process maine smoothly complete kiya, start se finish tak sab clear instructions diye gaye the. Sign-up aur invoicing simple the aur payment jo tha usme koi badi dikkat nahi aayi. Training tools se main apne remote workflow ke tools ko easily sikhi, especially dialer aur database features ko effectively use karna sikhaya gaya. Automatic updates system ne background mein kaam kiya isliye mujhe khud se zyada manage karne nahi pada. Support ekdum telephone pe thodi baar maine liya, wo helpful tha aur priority assistance bhi accessible thi jab zarurat thi. Overall ye pura experience mujhe kaafi smooth laga, jo main expect karti thi ek remote work management software se. Setup ke baad bhi mujhe lagta hai ki agar future mein zarurat padi toh main phir se same help lena pasand karungi, is process kaafi user friendly aur convenient tha.

    Damini SinghJharkhand, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    I was actually surprised by how reassuring their support was

    I wasn’t expecting much when I first contacted the support team, honestly, but by the end of our conversations I felt quite confident about handling the software myself. They guided me through the dialer options, explaining how the automatic updates avoid any downtime on my end. It really surprised me to see how quickly the support answered my telephonic queries and made complex features simple. I felt less overwhelmed than I thought I would be with all the onboarding steps. Even when some bits felt tricky at first, their patient communication helped me trust that I could manage the database feature and calling tools smoothly. Overall, it was an unexpectedly positive experience because usually tech support adds to your stress, but this time it gave me the reassurance I needed.

    Deepti KothariMeghalaya, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    good help but you still have to do a lot yourself

    The support experience was kind of a mixed bag honestly, so good that at least it’s there but not as great as I would have liked. I found that while the phone support was helpful and polite, a lot of times I had to figure things out myself, which was a bit frustrating when I was expecting quicker resolutions. Sometimes the answers were clear, and other times it felt like I was just sent in circles or told to check various guides that didn’t totally answer my questions. I appreciate the availability of support during my work hours, but the actual interaction needs to be more hands-on, less script-like. On the other hand, the basics like account queries and invoice clarifications were handled swiftly enough. So, there’s both good and bad to it. Honestly, support’s presence is reassuring but I still feel I have to put in extra effort to make things work smoothly, which means it’s helpful but not quite as seamless as ideal.

    Arun SuriHaryana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support ka response acha tha, par kuch cases mein wait karna pada. Jab maine kuch technical problems

    Support ka response acha tha, par kuch cases mein wait karna pada. Jab maine kuch technical problems bataye, toh response jab aata tab tak maine khud se kuch solutions try kiye. Thoda fast hona chahiye tha support, par jab aaya tab helpful raha.

    Anita SharmaTelangana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support timing theek hai but sabke liye nahi

    Maine software ka use apne din ke standard working hours ke according karna shuru kiya tha, par mujhe pata chala ki support aur communication wrong timing pe hota hai. Jab mai help lene ki koshish karti thi, toh lagataar effort lagana padta tha kyunki usually support ke samay mere kaam ke hours nahi match karte. Wo log generally subah ya raat ke baad hi available hote hain, jo mere liye problematic hai. Training session theek tha, aur dialer ka interface simple tha, par yeh timing issue ne mera experience kafi complicated bana diya. Database feature bhi use kar rahi thi, lekin jab support na mile toh properly configure kar pana mushkil ho gaya. Main ye kehna chahungi ki agar aapka schedule flexible hai, toh shayad ye product aapke liye thik rahega, par jo log fixed office timing mein kaam karte hain unko dikkat hogi, kyunki support time mismatch unko pareshaan kar sakti hai. Isiliye main abhi 2 star hi deti hoon.

    Sahana MalikUttarakhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy