Support instructions followed a mixed order, not always logical
During my time using the service, I noticed that the support was somewhat inconsistent in how it presented help and guidance. Initially, the steps given for common issues like accessing the dialer and managing the database made sense and followed a logical progression, which helped me get started without too much hassle. But later, when I reached out for assistance with updating and training features, the provided instructions seemed to jump around and lacked a clear sequence. This back and forth made it confusing and slowed down resolving my questions. The telephonic support was friendly but sometimes provided information out of sync with the training materials, which added to my uncertainty. I’d say the signing up and invoicing process was fairly straightforward and well explained. Overall, I would tell a friend that while the support is polite, it sometimes requires patience to piece together answers because the steps aren't always given in the smartest order.