good help but you still have to do a lot yourself
The support experience was kind of a mixed bag honestly, so good that at least it’s there but not as great as I would have liked. I found that while the phone support was helpful and polite, a lot of times I had to figure things out myself, which was a bit frustrating when I was expecting quicker resolutions. Sometimes the answers were clear, and other times it felt like I was just sent in circles or told to check various guides that didn’t totally answer my questions. I appreciate the availability of support during my work hours, but the actual interaction needs to be more hands-on, less script-like. On the other hand, the basics like account queries and invoice clarifications were handled swiftly enough. So, there’s both good and bad to it. Honestly, support’s presence is reassuring but I still feel I have to put in extra effort to make things work smoothly, which means it’s helpful but not quite as seamless as ideal.