Training was mostly smooth but one thing really stood out
I found the training and onboarding process through WFHI to be pretty solid overall, though there was one part that really caught my attention throughout my experience. When I first started, the sign-up and invoicing felt fairly straightforward, and the training modules were organized so that I could follow along at my own pace without too much pressure. On most days, using the software and dialer was easy enough, and the database integration generally worked well alongside the automatic updates that kept everything current. What stood out, though, was how the telephonic support felt when I reached out repeatedly for clarifications. Most of the time, the team was helpful, but sometimes it was a bit slow getting back to me, which made me lose momentum during the onboarding week. I kept thinking about how much smoother it would have been if the responses were just a little quicker. Over time, though, as I progressed through the training and became more familiar with the workflow, the small delays mattered less because I knew what to expect. So while the process was largely positive, it did circle back to that one point about support speed. Still, I think with that aspect improved, this whole experience could be very efficient for new users.