You should add clearer step-by-step guides in training
Overall, the training and onboarding were helpful and got me started with the software. However, I felt that you left some parts for users to figure out on their own, particularly with the database features and how the calling tools integrate into daily workflow. While the core modules were well presented and the automatic updates run smoothly in the background, there wasn’t enough detailed guidance on customizing settings for individual use cases. I ended up spending extra time exploring these features myself, which delayed me a bit. Your telephonic support was available, but sometimes getting through took longer than expected. The sign-up and invoicing process was straightforward, which I appreciated. To improve, you could include more comprehensive tutorials focused on common customization tasks and tips for getting the most out of the dialer. That would reduce dependency on trial and error or waiting for support. Despite these gaps, the software does perform well once set up properly, and the training does cover the basics adequately, just missing a few of the finer points.