Training had its strengths and confusing labels
Reflecting on the training and onboarding, I found that certain parts were very well explained, especially the sessions covering the calling tools and the dialer system. The flow was mostly logical and helped me navigate the setup effectively. However, the wording in some of the training modules and dashboard labels sometimes caused confusion. For example, the label for the database feature wasn’t entirely intuitive and I needed to cross-check with the support line a few times to be clear. Over time, I understood these quirks, but looking back, it slowed down my getting fully comfortable with the system. The invoicing and payment explanations were quite straightforward, which balanced some of the vaguer parts. Overall, the mix of clear instructions and less clear labels makes this training a solid but imperfect experience, which is why I gave it four stars instead of a full five.