Onboarding was mostly slow but training stood out
I want to be fair because getting started did feel quite drawn out. The onboarding process took longer than I expected; I was waiting for some automatic updates to arrive before I could fully set up the dialer and start using the calling tools effectively. It wasn’t that the instructions were unclear, but there was just a lot to absorb and set up manually. That said, the training sessions themselves stood out to me—they were well-structured and actually helpful. It helped bridge the initial awkwardness of figuring out the database features and workflows. So, while I wasn’t impressed by how long it took to get going, I have to admit the training itself made a real difference and felt like good value. It just might take a bit of patience before everything clicks, which could be frustrating for some.