Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,859 published WFHI Reviews.

2,91,674 of 3,88,859 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Training and onboarding
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

81,201 matching

Back to the start of the list
  • 2 out of 52 of 5Verified customerTraining and onboarding

    Missing ongoing guidance but initial setup was okay

    The initial training session was alright, covering some important basics. However, I found that most of the setup felt very one-off with little ongoing support to adjust to issues that came up later. I was looking for more continuous guidance to improve my workflow with the calling tools and database features, but that was missing. While the automatic updates were implemented properly, I wasn’t fully prepared for their impact as I didn’t get enough follow-up training on changes. The billing and sign-up process went smoothly though, and helpdesk calls were responded to quickly. I think with more thorough ongoing assistance, this training could be a lot better, but as it stands it left me wanting more support beyond the initial phase.

    Lalit MenonManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Setup took a while but runs more smoothly now

    The onboarding and training process took me about a week from start to finish, which felt a bit longer than I had expected. Initially, a lot of the setup seemed like a one-time effort, such as entering data into the database and configuring the calling tools to fit my routine. Those steps took quite some time to complete, especially because I wanted to make sure everything was done correctly. However, once these were set up, ongoing activities became easier, relying mainly on automatic updates and regular software use. The training sessions helped me grasp the basics but didn’t cover everything I faced later. So, in summary, while the initial setup was a bit demanding, the system is more manageable now. The balance between upfront time commitment and daily use seems reasonable, just wish the onboarding had been a little more concise and streamlined to save some effort right at the start.

    Vishakha BadamiTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Training onboarding unke liye hai jo beginner hain

    Main training aur onboarding experience ke baare mein soch rahi thi aur mera pehla impression ye tha ki yeh thoda zyada structured hoga. Training sessions basic topics ko achhi tarah cover karti hain, jaise software ke basic functions aur dialer tool ka istemal. Lekin jab advanced features samajhne ki baat aayi, toh mujhe laga ki woh itna detailed nahi tha jitna main expect karti thi. Onboarding flow mein automatic updates ne thodi ease di, par overall effort aur clarity thodi kami thi mere liye. Jo log naye hain remote workflows mein, unke liye yeh training suitable ho sakti hai, kyunki unko step-by-step guide milti hai. Lekin jo thoda experience rakhte hain, unko shayad isme kuch cheezein adhoori lag sakti hain. Toh main yeh kahungi ki yeh mainly beginners ke liye design ki gayi training hai, advanced needs ke liye nahi.

    Harleen PatilManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Expected more guidance, ended up figuring things out myself

    I thought the training and onboarding would cover most of the steps clearly, but honestly I had to figure out quite a lot on my own. The software setup instructions were there, but not always very detailed, so I spent extra time testing the dialer and database functions myself. The training sessions did cover the basics, but I ended up learning by trial and error more than I expected. I was hoping for more structured help early on rather than piecing together bits from different parts. After the initial days, things got smoother, but I still think a bit more hand-holding during onboarding would have helped speed things up. Frankly, it felt like I was teaching myself more than anything, and that wasn’t quite what I thought I’d get coming in. This experience was tiring but it’s manageable if you don’t mind some sleuthing and patience.

    Saumya ShenoyTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerTraining and onboarding

    Training and onboarding ka feel tha fairly smooth

    Main soch rahi thi ki training will be complicated, kyunki remote workflows thode technical lagte hain. Lekin onboarding process actually kaafi straightforward tha, aur training material bhi accessible tha. Thoda slow start hua, especially jab dialer setup kar rahi thi, par support ne timely assist kiya. Jo chhota sa concern mera tha woh yeh ki kahin kahin documentation thoda generic lagta tha, jiska matlab kuch personal customization samajhne mein time lagta tha. Iske bawajood, mujhe laga ki overall experience cooperative raha aur main confidently software ka use kar rahi thi. Toh mujhe lagta hai ki jo maine expect kiya tha, uss se thoda better ya fair experience mila.

    Bhavana ChatterjeeUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseTraining and onboarding

    Felt more confident than I initially expected

    Going into the training, I wasn’t sure how quickly I’d pick up the nuances of the software, especially the database and calling tools. However, by the end of the sessions, I found myself quite confident navigating the dashboard and using the dialer effectively. The training did a good job balancing new information with practical steps. One small reservation is that some updates rolled out during the course slightly shifted a few UI elements, which took a bit of getting used to. Still, the trainers addressed those concerns and helped me adjust with minimal fuss. I had expected a steep learning curve but came away feeling ready to use the software in daily remote work. The clear stepwise onboarding and the hands-on practice made all the difference. I think this approach really helped bridge what I expected and what I actually achieved.

    Anil TyagiJharkhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Training mein accha aur bura dono mila

    Training aur onboarding mein jab bhi kuch galat hua, toh software ya process ne uss galti ko handle karne ka apna tareeka dikhaya. Kabhi kabhi jab steps miss karne lage, toh system ne warnings di jo useful thi, lekin baar baar woh thoda irritating lagta tha. Dialer ya calling interface mein glitches aaye jo frustrating the, aur support ko baar baar call karna padta, jo thakane wala tha. Onboarding sequence par thoda zyada dhyan dena chahiye, kyunki kabhi-kabhi woh clear nahi tha ki agla step kya hoga ya database feature ko kaise optimize karen. Payment aur sign-up process theek tha par jab kuch error aaye toh thoda ummeed thi better handling ki. Overall, jitna acha cheez tha usse thoda kam bura bhi tha. Baar baar software ke updates ke baad issues ki wajah se training mein kuch faasla ban gaya tha, par maine adapt karne ki koshish ki. Support team ki madad toh achhi thi, par time pe resolution kabhi accessible nahi tha jaise chahiye tha.

    Achal MalikWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Training experience dekha, par dobara sochunga

    Main training aur onboarding ko lekar kuch mixed hi feelings rakh raha tha. Jo modules diye gaye the, woh basic cheezen cover karte the, par jab main deeper features explore kar raha tha, toh mujhe lag raha tha ki mujhe phir se kisi se help leni padegi. Onboarding sequence thoda disorganized laga, jismein mujhe pehle software ka setup karna tha aur baad mein calling tools pe kaam karna tha, par dono parts ko zyada coordinate nahi kiya gaya tha. Training sessions mein clarity thi par kabhi kabhi kuch cheezein skip kar di gayi lagen, jo mujhe frustrated karne wali thi. Mujhe lagta hai ki mujhe next time jab kaam dubara karna padega toh main definitely support ya kisi trainer ki madad lene ke liye ready rahoonga. Onboarding mein kuch tools thik chal rahe the, par dialer mein thoda confusion hua. Overall, main soch raha tha ki experience better hoga, par thoda struggle feel kiya. Aise hi dobara karne ka mann nahi hai bina additional help ke.

    Rakesh AhujaTelangana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Training was helpful but missed some practical details

    Before starting with the training, I expected a comprehensive guide tailored to my level, but the experience was somewhat mixed. The initial onboarding sessions were good for understanding the software’s basics, but I found that certain features in the calling dialer and database weren’t fully explained. At times, I had to figure things out myself, which was a bit frustrating as I hoped for more step-by-step instructions. On the plus side, the training platform was user-friendly and easy to navigate. The pace felt just right, though I wished for more examples related to how the software integrates into real-world workflows. Support was available, which helped iron out some difficulties, but overall, the experience didn’t completely match my expectations for a ready-to-use setup.

    Tanvi Karan AggarwalLakshadweep, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerTraining and onboarding

    Training was organized, but I didn’t feel confident after all

    When I first started the onboarding and training with the WFHI software, I found the sessions well structured and thought their approach was clear. The trainers explained the calling tools and database features thoroughly, and the automatic updates were demonstrated effectively. However, despite the organized content, I didn’t quite feel confident using the tools independently by the end of the training. Some aspects of the dialer functionality were confusing to me in practice. While the telephonic support was available and patient when I reached out, I often had to wait longer than I expected before getting help, which was demotivating. Additionally, the sign-up process and payment steps were fine and didn’t cause issues. I appreciate that the software updated automatically so I didn’t have to worry about system maintenance. Still, I was hoping to feel more assured in navigating the workflow and database without constant assistance. The training did cover all the basics but somehow fell short in building my confidence to use the software fluidly on my own. So while the onboarding was good in theory and delivery, I was left uncertain about my ability to use the platform effectively day to day.

    Bindu LalRajasthan, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy