Expected more guidance, ended up figuring things out myself
I thought the training and onboarding would cover most of the steps clearly, but honestly I had to figure out quite a lot on my own. The software setup instructions were there, but not always very detailed, so I spent extra time testing the dialer and database functions myself. The training sessions did cover the basics, but I ended up learning by trial and error more than I expected. I was hoping for more structured help early on rather than piecing together bits from different parts. After the initial days, things got smoother, but I still think a bit more hand-holding during onboarding would have helped speed things up. Frankly, it felt like I was teaching myself more than anything, and that wasn’t quite what I thought I’d get coming in. This experience was tiring but it’s manageable if you don’t mind some sleuthing and patience.