Training was organized, but I didn’t feel confident after all
When I first started the onboarding and training with the WFHI software, I found the sessions well structured and thought their approach was clear. The trainers explained the calling tools and database features thoroughly, and the automatic updates were demonstrated effectively. However, despite the organized content, I didn’t quite feel confident using the tools independently by the end of the training. Some aspects of the dialer functionality were confusing to me in practice. While the telephonic support was available and patient when I reached out, I often had to wait longer than I expected before getting help, which was demotivating. Additionally, the sign-up process and payment steps were fine and didn’t cause issues. I appreciate that the software updated automatically so I didn’t have to worry about system maintenance. Still, I was hoping to feel more assured in navigating the workflow and database without constant assistance. The training did cover all the basics but somehow fell short in building my confidence to use the software fluidly on my own. So while the onboarding was good in theory and delivery, I was left uncertain about my ability to use the platform effectively day to day.