Missing ongoing guidance but initial setup was okay

Missing ongoing guidance but initial setup was okay

The initial training session was alright, covering some important basics. However, I found that most of the setup felt very one-off with little ongoing support to adjust to issues that came up later. I was looking for more continuous guidance to improve my workflow with the calling tools and database features, but that was missing. While the automatic updates were implemented properly, I wasn’t fully prepared for their impact as I didn’t get enough follow-up training on changes. The billing and sign-up process went smoothly though, and helpdesk calls were responded to quickly. I think with more thorough ongoing assistance, this training could be a lot better, but as it stands it left me wanting more support beyond the initial phase.