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WFHI Reviews

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Based on all 3,88,518 published WFHI Reviews.

2,91,419 of 3,88,518 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified customerSupport and communication

    bahut hi kam response mila support se

    Maine socha tha ki jab support team se baat karunga toh timely aur helpful response milega, par mera experience bilkul ulta raha. Jab main unke telephonic support ko call karta tha toh ya toh wait karna padta tha bahut lamba, ya fir jo replies diye jaate the woh mere sawaalon ko achhi tarah address nahi karte the. Maine expect kiya tha ki onboarding ke dauran koi turn-around time ya quick resolution milega, jaise ki decent IT services me hota hai. Lekin yahan response bahut inconsistent tha aur kai baar follow-up karne ke baad bhi resolution nahi mila. Comparison mein, maine doosre software ke training aur support ko use kiya hai jahan pe basic doubts bhi jaldi clear ho jaate hain, par yahan aisa nahi hua. Mujhe lag raha tha ki main solo chhod diya gaya hoon bina proper guidance ke, aur ye frustration badh raha tha. Agar support thoda zyada proactive aur accessible hota toh mera overall workflow seamless raha hota, par unfortunately, mujhe ye support system bohot disappointing laga.

    Jayant MalikJammu and Kashmir, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Effort required for clear steps

    I faced a moment during the support process where I felt completely lost. The steps to follow were not laid out logically, which added to my confusion. There was one piece of information that was helpful, but overall it felt like I was putting in more effort than necessary to find what I needed.

    Snehal MehtaHaryana, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Support ka sabse achha hisa tha unka patience

    Maine pehle doosre remote workflow tools bhi try kiye they, par WFHI ka support alag experience tha. Sabse pehle unka patience mujhe impress kiya, kyunki jab bhi main kisi chiz par stuck hoti thi, wo clearly aur calmly samjhate the. Pehle ke providers jahan hard sell ya jaldbazi karte the, wahan yeh support genuine laga aur customer-centric. Dialer aur database ke nuances pe sufiyana dhyan diya gaya lagta hai, jo mujhe abhi bhi yaad hai. Intzaar aur delays the par wo apne end se har baar helpful tha. Ye thoda time ke baad mujhe realize hua aur main sacchi tarif karna chahti hoon ki unka focus practical solutions dene par tha. Agar aapko consistent aur friendly support chahiye toh yeh definitely alag level ki service hai.

    Nirali BharadwajMizoram, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support socha tha efficient hoga, par thoda disappointing tha

    Maine WFHI support ke baare mein achha expect kiya tha, specially jab mujhe sign-up ke baad thodi confusion hui regarding software updates and automatic features. Par jab maine call kiya, toh lag raha tha ki problem solve karne ke liye thoda slow approach liya ja raha tha. Wahaan se maine learn kiya ki telephonic support helpful tha lekin itna prompt ya precise nahi jitna main soch rahi thi. Shayad mere liye ye system fitting nahi hoga, kyunki future mein agar similar problem hui toh mujhe shayad phir se same type ka support chahiye hoga, jo itna convenient na ho. Database aur dialer thik chale lekin mujhe lag raha hai ki thoda aur seamless hona chahiye process, specially jab invoicing aur payment ki baat aati hai. Lekin haan, sign-up aur onboarding flow clear tha, isme koi doubt nahi. Overall, itna positive experience nahi tha ki bina help ke maine sab handle kar liya.

    Purnima RathoreGujarat, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support se mera experience itna acha nahi raha. Jab kuch galt hua toh response time bohot slow tha,

    Support se mera experience itna acha nahi raha. Jab kuch galt hua toh response time bohot slow tha, matlab mera kaam ruk sakta tha unki wajah se. Main support ko bar bar call kar raha tha par koi tez ya helpful jawab nahi mila. Auto updates ne kuch baar changes kar diye jo mujhe samajh nahi aaye, aur support ne clear explain nahi kiya. Jo database feature hai, wo thik thak kaam karta hai, lekin jab dialer ki baat aayi toh woh bhi baar baar hang ho gaya. In sab cheezon ki wajah se mujhe lagta hai ki support aur communication me kaafi improvement ki jarurat hai, warna koi bhi smooth workflow nahi ho payega.

    Chetan CherianRajasthan, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Support Balance Samajh Aayi Aur Thodi Nahi

    Yaar, jab maine support se baat ki thi toh pehle laga tha ki sab kuch super smooth hoga, like instant solutions milegi. Par thoda mix experience raha. Dialer aur calling tools ke baare me details clear karne me unhone achha time diya, aur jo frustration mehsoos hua wo thodi der me kam hua. Lekin jab database features ko customize karna chaha, toh samajh me nahi aaya ki exactly kaise karna hai, aur unki explanation thodi confusing thi. Support ke saath phone pe baat karte waqt kabhi kabhi lagta tha ki wo samajh nahi pa rahe mere query ko, toh click hone ka moment half half tha. Overall, kuch cheezein useful thi, kuch nahi, aur mujhe lagta hai main fir se contact karungi jab bhi problem ho.

    Sanjana GehlotOdisha, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Would I do this again? Yeah, but with some patience in support

    So, when I started using the software and signing up, I found the initial support pretty decent. However, there were moments when I felt like I was explaining the same issue multiple times. The waiting times were manageable but could sometimes feel a bit long, especially when I needed quick help. The team was patient, though, and always tried to clarify my doubts clearly. I guess it's a trade-off because I was happy with the general communication but wished the calls were a bit faster without repeating info. Ultimately, the support was good enough for me to stick around and continue using the platform. The invoicing went smoothly, and the payment system was clear, so that part was hassle-free. The dialer tool worked well during my trial week, though I faced a tiny hiccup with call disconnections here and there. Overall, it was a positive experience, and yes, I would probably sign up again, keeping these minor delays in mind. It's not perfect, but the service is reliable enough to make it worth the time and effort for me.

    Sanjay KapadiaUttarakhand, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    telephonic support was decent but too repetitive

    I tried reaching out to the telephonic support multiple times to solve a few issues related to the dialer and database integration. Each time, I found myself having to explain the same problems repeatedly, which was quite exhausting. The waiting times were often longer than I expected, and the staff seemed to ask for the same details rather than reviewing previous notes. The one part I appreciated was that when I finally got through to someone who understood the issue, the solution proposed was reasonable and worked well. Still, the overall support experience felt inefficient and wore me down. The training and onboarding had been okay, but when faced with these technical glitches, the lag in communication slowed me down considerably. I hope that in the future they can streamline their support process to avoid making customers repeat issues and encounter long waits, especially since the product itself is promising and had some automated updates that helped.

    Parvati GhoshPuducherry, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Resolved issues but might need more help in future

    I contacted WFHI telephonic support a couple of times with a few questions about using the calling tools and some issues I had with the dialer. The support team responded every time I called, which is good, but resolving my problems took multiple interactions. Sometimes the explanations weren't as clear as I hoped, so I had to call back for follow-up assistance. After this, the immediate issues I had were resolved, and the dialer worked better for me. However, because the fixes weren’t always straightforward, I wouldn’t be surprised if I need to ask for help again in the future. The automatic updates sometimes changed features I was used to without much warning, which prompted some questions to support as well. Overall, the outcome is that my issues were handled but not without some trial and error. So, I expect I will need to rely on support again down the line, simply because the software has enough moving parts that new questions might arise. Nothing about the experience was remarkable beyond that, just matter-of-fact.

    Shubham KrishnanBihar, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Main initially thoda sa unsure thi about support, but jab main unki telephonic help use kar rahi thi

    Main initially thoda sa unsure thi about support, but jab main unki telephonic help use kar rahi thi, toh ekdum confident feel kar rahi thi. Lekin mujhe laga ki response thoda zyada tez ho sakta tha, kabhi kabhi wait karna padta tha. Baaki jo communication tha, wo polite aur clear tha. Mujhe unke dialer feature ke use ke liye bhi assistance mili thi jisse kaam smoothly chal raha tha. Overall interface aur database updates se kaafi madad mili, par thoda aur speed in support calls help karta. Mujhe lagta hai agar fast resolution hoti toh experience even better hota. Software ki quality achhi hai, sirf ek chhota sa point ki support ekdam instant nahi thi.

    Naina Vaishali SahniUttarakhand, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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