telephonic support was decent but too repetitive
I tried reaching out to the telephonic support multiple times to solve a few issues related to the dialer and database integration. Each time, I found myself having to explain the same problems repeatedly, which was quite exhausting. The waiting times were often longer than I expected, and the staff seemed to ask for the same details rather than reviewing previous notes. The one part I appreciated was that when I finally got through to someone who understood the issue, the solution proposed was reasonable and worked well. Still, the overall support experience felt inefficient and wore me down. The training and onboarding had been okay, but when faced with these technical glitches, the lag in communication slowed me down considerably. I hope that in the future they can streamline their support process to avoid making customers repeat issues and encounter long waits, especially since the product itself is promising and had some automated updates that helped.