Resolved issues but might need more help in future
I contacted WFHI telephonic support a couple of times with a few questions about using the calling tools and some issues I had with the dialer. The support team responded every time I called, which is good, but resolving my problems took multiple interactions. Sometimes the explanations weren't as clear as I hoped, so I had to call back for follow-up assistance. After this, the immediate issues I had were resolved, and the dialer worked better for me. However, because the fixes weren’t always straightforward, I wouldn’t be surprised if I need to ask for help again in the future. The automatic updates sometimes changed features I was used to without much warning, which prompted some questions to support as well. Overall, the outcome is that my issues were handled but not without some trial and error. So, I expect I will need to rely on support again down the line, simply because the software has enough moving parts that new questions might arise. Nothing about the experience was remarkable beyond that, just matter-of-fact.