Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,88,649 published WFHI Reviews.

2,91,515 of 3,88,649 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,261 matching

Back to the start of the list
  • 3 out of 53 of 5Verified customerSupport and communication

    Feeling somewhat confident but still uncertain

    Throughout my experience with the WFHI support and communication, I developed a general sense of increasing confidence, though it wasn’t without some lingering doubts. Early on, telephonic support was responsive and friendly, which helped when I was navigating the onboarding process and learning the dialer and database features. That being said, some responses took longer than I would have liked and occasionally felt a bit generic, which left me unsure if my specific issues would always be addressed firmly. By the time I had finished the initial rounds of training and was using the software more regularly, I did feel capable of managing most features independently, yet I also wondered if I should be moving faster. On the financial side, the payment and invoicing system was clear and straightforward, which added to my confidence. Overall, I’m confident enough to continue using the tools, but there’s still some hesitation about whether every problem will be solved promptly whenever I reach out.

    Vidya BiswasJharkhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    support calls shocked me with how little they helped

    Honestly, I went into this expecting at least some clear support when things got tricky, but it really didn’t feel that way. I called the helpline hoping for quick, confident answers about the dialer and database setup and ended up feeling more confused. The people on the phone sounded uncertain and not fully knowledgeable about the product details, sometimes giving me generic responses that didn’t fix my problems. It’s frustrating because you think paid software will offer solid help, but here, the calls just lagged and my confidence dropped every time I had to reach out. Even the automatic updates didn’t seem to fix the glitches I reported. Signing up wasn’t bad, and payments went through fine, but the lack of confident communication made me question the whole experience. I would have expected a bit more effort or better training for support agents so they can actually guide users properly. I definitely did not feel reassured by the end of those calls, which surprised me given what I heard about the company’s services.

    Alok PrabhuArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Mixed results from support

    the support team was prompt initially, but contacting them during my odd hours was a bit challenging. had to wait longer than expected at times.

    Priyanka AgarwalTelangana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support mein jyada time laga problem samajhne mein

    Maine jab software ka use shuru kiya toh ek chhoti si technical issue face ki, toh support se contact kiya. Pehle mujhe tha ki jaldi se solution milega, par call connect hone mein kaafi der ho gayi thi, aur fir bhi jo jo responses aaye they woh thode vague lag rahe the. Support staff ne mujhe step by step guide karne ki koshish ki par har baar explanation mein kuch na kuch missing lagta tha. Thodi confusing baatein hui jisse mujhe confident feel nahi hua ki mera kaam jaldi ho jayega. Maine phir dubara call kiya par waiting time fir se zyada tha. Chat support me bhi response slow tha, aur jab finally solution diya gaya toh woh meri problem se thoda mismatch tha. Database feature mein kuch query thi jiska solution unhone sahi tareeke se nahi diya. Mujhe laga ki jo training aur onboarding session hua tha, usmein yeh problem clearly cover ho sakta tha. Software ke automatic updates ke baad bhi kuch features sahi se kaam nahi kar rahe the, aur support se baat karna frustrating tha. Overall, mujhe lagta hai ki support system thoda efficient ho jaaye toh Zyda faida hoga, kyunki time lagta hai aur matter hesitate karta hai jab required help turant nahi milti.

    Urmila TiwariPunjab, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support ka scene kaisa tha, main definitely dobara karungi

    Yaar, support experience kaafi solid tha, especially jab kuchh gadbad hogayi thi mera dialer setup mein. Mujhe laga ki mushkil hogi, but jo call support ne diya wo bahut friendly and samajhne mein aasaan tha. Problem ko calmly samjha ke turant solution suggest kiya jo mera kaam bahut aasan bana diya. Training sessions bhi informative the, matlab jab bhi confusion hoti toh turant help milti thi. Jo database feature hai, usko integrate karna thoda time lega, but overall sab kuch smooth raha. Maine socha tha ki shayad zyada frustration hogi, lekin unka approach itna relaxed tha ki mujhe kabhi stress nahi hua. Pehle ki tarah tension lene ki zaroorat nahi thi. Ab toh main confident hoon ki agle baar bhi jab zaroorat padegi, main bina hesitation ke woh support use karungi for sure. Overall, accha experience raha aur main dobara yahi system use karungi.

    Khushbu BarmanAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Surprised by support’s availability compared to past

    Using support from WFHI was quite different from other services I have experienced earlier. The availability of telephonic support was surprising, as I was accustomed to only email or chat options previously. The calls were generally scheduled and somewhat prompt, which helped when I needed quick clarifications on the dialer and database features. However, the depth of knowledge sometimes felt limited compared to what I expected based on prior providers. Also, I found the response clarity varied depending on who I spoke to, while before the support had more consistent technical depth. Despite these inconsistencies, the overall accessibility of support stood out positively. Still, some solutions were slower than I'd have liked, requiring follow-ups. Considering the combined ease of reaching someone by phone and occasional need for extra explanation, the experience was mixed. Nonetheless, this level of support availability was better than I anticipated from similar subscription-based software services I have used before.

    Ayesha RamanathanPunjab, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support thik hai, par jyada help nahi mili

    Support wale apne tarike se theek the, matlab jo basic queries thi woh answer kar dete the, lekin jyada complex ya detailed help ke liye mujhe zyada khud hi sochna padta tha. Training sessions aur onboarding mein bhi, bahut kuch mujhe khud seekhna aur troubleshoot karna pada, jo thoda burden create kar raha tha. Automatic updates aaye magar unka asar mere workflow par minimal hi raha, toh unke wajah se problems nahi hui. Sign-up aur payment processes clearly designed lage, aur invoice timely mila, jisme koi confusion nahi tha. Dialer ko main regular use kar rahi thi aur database management bhi manageable tha, par jab problem aati toh support zyada proactive nahi lagta tha. Overall verdict yahi hai ki yeh system chalne layak hai lekin support aur communication mein thodi improvement honi chahiye, khas kar jab user ko woh detailed guidance ki zarurat ho. Main is service ko continue karungi par expect bhi nahi karti ki zyada help milegi.

    Nivedita TrivediGujarat, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support thoda mixed tha, kabhi acha kabhi frustrate karne wala

    Maine pehle bhi doosre tools ke support use kiye hain, toh naturally compare kar rahi thi that time. Wahan feedback lena simple tha aur mujhe lagta hai main quick solutions bhi mil jate the. Lekin yahan, phone support ki baat karein toh ek baar mujhe ek kaafi precise aur direct guidance mila jo sach mein helpful tha. Wo moment yaadgar bana. Baaki time toh main generally disappoint hoti thi ki queries slow respond ho rahi hain ya phir vague answers mil rahe hain. Database feature ke saath thoda connected hone mein support thanda tha, matlab they didn’t offer enough support in understanding its full potential. Onboarding flow thik tha magar communication mein clarity kam thi, aur mujhe aise laga jaise mujhe baaki process ke dauran zyada comprehensive communication ki zarurat thi. Payment process smooth hi rahi, but comparing with pehle ki services mujhe lagta hai ki support mein kaafi jagah improvement ki gunjaish hai.

    Rashmi Anika NairArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Clear steps but might not suit everyone

    My overall experience with WFHI’s support and communication has been somewhat mixed, especially regarding the order of steps they suggest during onboarding and training. I found that the sequence they provided for setting up the calling tools and dialer made sense in general but sometimes felt a bit rushed in parts, which could throw off someone not as tech-savvy. The database feature integrations were introduced a little later than I would have preferred because it took some patience waiting for new training content to cover those aspects. The telephonic support was quite helpful when I reached out, but I wondered whether it would suit someone who needs more handholding. Honestly, this entire process felt like it would work best for people who are fairly comfortable with remote workflow software already and might be a bit frustrating for beginners. I don’t regret signing up but would tell others to consider their own technical comfort before jumping in with WFHI products.

    Shubham SehgalChandigarh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Frustrated ho gaya kyunki support reliable nahi tha

    Maine jab pehli baar WFHI ki telephonic support ko call kiya toh laga ki madad mil jayegi easily, par honestly pura process meri ummeedon par khara nahi utara. Maine pehle step mein apni problem explain ki, lekin representative ko clear samajh nahi aayi. Thoda-thoda response mila, par baar-baar mujhe khud hi unko situation repeat karni padti thi. Support agent technical issues ko lekar theek se prepared nahi lagte the, jis wajah se mujhe dubara call karna pada. Jab tak woh apne end se checking karte, mujhe wait karna hota tha, jo time waste jaisa tha. Training ke material se support kaafi different tha, aur mere workflow mein koi help nahi mili usse. Automatic updates ke baad bhi problem solve nahi hui aur mujhe pura lagta hai ki agle baar bhi mujhe support call karna padega. Software ke dialer aur database ke features use karte waqt bhi kaafi interruptions aaye. Payment aur invoicing process mein clarity nahi thi, aur billing ke questions support se poochhne thi, jisme time lag gaya. Overall bahut frustrated feel kiya maine is poor experience se.

    Nishant Kirti KarkareTelangana, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy