Frustrated ho gaya kyunki support reliable nahi tha
Maine jab pehli baar WFHI ki telephonic support ko call kiya toh laga ki madad mil jayegi easily, par honestly pura process meri ummeedon par khara nahi utara. Maine pehle step mein apni problem explain ki, lekin representative ko clear samajh nahi aayi. Thoda-thoda response mila, par baar-baar mujhe khud hi unko situation repeat karni padti thi. Support agent technical issues ko lekar theek se prepared nahi lagte the, jis wajah se mujhe dubara call karna pada. Jab tak woh apne end se checking karte, mujhe wait karna hota tha, jo time waste jaisa tha. Training ke material se support kaafi different tha, aur mere workflow mein koi help nahi mili usse. Automatic updates ke baad bhi problem solve nahi hui aur mujhe pura lagta hai ki agle baar bhi mujhe support call karna padega. Software ke dialer aur database ke features use karte waqt bhi kaafi interruptions aaye. Payment aur invoicing process mein clarity nahi thi, aur billing ke questions support se poochhne thi, jisme time lag gaya. Overall bahut frustrated feel kiya maine is poor experience se.