Feeling somewhat confident but still uncertain
Throughout my experience with the WFHI support and communication, I developed a general sense of increasing confidence, though it wasn’t without some lingering doubts. Early on, telephonic support was responsive and friendly, which helped when I was navigating the onboarding process and learning the dialer and database features. That being said, some responses took longer than I would have liked and occasionally felt a bit generic, which left me unsure if my specific issues would always be addressed firmly. By the time I had finished the initial rounds of training and was using the software more regularly, I did feel capable of managing most features independently, yet I also wondered if I should be moving faster. On the financial side, the payment and invoicing system was clear and straightforward, which added to my confidence. Overall, I’m confident enough to continue using the tools, but there’s still some hesitation about whether every problem will be solved promptly whenever I reach out.