Surprised by support’s availability compared to past
Using support from WFHI was quite different from other services I have experienced earlier. The availability of telephonic support was surprising, as I was accustomed to only email or chat options previously. The calls were generally scheduled and somewhat prompt, which helped when I needed quick clarifications on the dialer and database features. However, the depth of knowledge sometimes felt limited compared to what I expected based on prior providers. Also, I found the response clarity varied depending on who I spoke to, while before the support had more consistent technical depth. Despite these inconsistencies, the overall accessibility of support stood out positively. Still, some solutions were slower than I'd have liked, requiring follow-ups. Considering the combined ease of reaching someone by phone and occasional need for extra explanation, the experience was mixed. Nonetheless, this level of support availability was better than I anticipated from similar subscription-based software services I have used before.