Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,577 published WFHI Reviews.

2,91,463 of 3,88,577 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,248 matching

Back to the start of the list
  • 3 out of 53 of 5Verified customerSupport and communication

    Support steps theek the, phir bhi main try karungi

    Main Software ka support lene ke liye contact ki thi aur mujhe jo steps diye gaye, wo sequence mein thoda ajeeb lage. Pehle ek cheez ko samjhaaya gaya, fir zarurat nahi thi uss mein. Baad mein jab maine database feature ke baare mein pucha, to uska jawab thoda confusing tha. Lekin phir bhi dialer aur calling tools ki troubleshooting achhi tarah se samjhaai gayi. Mujhe laga ki automatic updates ki information thodi late mili thi, to usmein transparency thodi kam thi. Training sessions ka flow mujhe thoda scattered laga, matlab main expect nahi kar rahi thi ki pehle itne technical details diye jayenge bina basic introduction ke. Billing aur payment process achhi chalti rahi, invoices timely aaye. Telephonic support ne sahi help ki jab phone kiya, par response time kaafi variable tha. Overall, thoda mix experience raha, par main future mein bhi support ke liye contact karungi agar zarurat padi toh, kyunki mujhe lagta hai basic kaam toh woh kar hi dete hain, par improvement ki gunjaish zarur hai.

    Nasreen AhujaChandigarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Clear support for those who want reliable help

    Throughout my experience with WFHI, the telephonic support impressed me as a dependable resource whenever I found myself puzzled during the software usage or needed guidance on the calling tools. The communication was friendly and patient, which helped build my confidence step by step. I liked how they explained features clearly without rushing and answered my questions thoughtfully, which made me feel reassured rather than overwhelmed. However, I think this level of support would best suit someone who is fairly comfortable with technology already, because if you need hand-holding through every detail, it might be a bit faster than expected. The automatic updates didn't disrupt my use, and the database feature integrated well once I understood it properly, partly thanks to the support calls. By the time I finished onboarding, I felt equipped enough to manage some complexity on my own but always knew the team was just a call away. So I’d say the support system is solid and will serve most users well, especially those who want clear answers without too much hassle.

    Payal MohanUttarakhand, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Setup kaafi mehnat maangta hai, par baad mein easy chal raha hai

    Mujhe laga tha ke setup ek baar ka kaam hoga, aur phir sab smoothly chalega, lekin initially thoda zyada time laga. Jo bhi initial training thi aur software ke saath integration, woh dhyaan se samajhna tha, toh kaafi calls aur support ki zaroorat padi. Lekin jab yeh sab ek baar ho gaya, toh baad mein system kaafi seamless chal raha hai. Ongoing support bhi hai, jo zarurat padti hai us waqt help deta hai, par wo baar-baar nahi hota. Iska matlab hai ki initial setup mein mehnat lagegi, par fir kaam karte hue zyada interruption nahi hota. Dialer aur database features bhi achhe hain, jo workflow ko support karte hain. Support team telephonic bahut helpful rahi hai, par kabhi kabhi thoda waiting time bhi hota hai. Overall, mujhe lagta hai ki jitna time initial phase mein invest kiya, utna value mil raha hai. Agar aap ready hain thoda patience rakhne ke liye, toh system kaafi reliable hai.

    Satish VargheseTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support was quick but details could improve

    So, I gotta say, I was pretty impressed with the support team’s responsiveness when I reached out. They picked up the call almost immediately and helped troubleshoot the dialer issue I was facing during my workflow setup. It felt like I wasn’t left hanging, and that was comforting because sometimes tech support can be slow and frustrating. However, I did notice that while they were fast, the answers occasionally felt a bit generic rather than tailored to my specific workflow needs, which left me having to ask follow-ups to clarify. Also, the follow-up emails took a bit longer than I hoped, which was a surprise given how quick they were on calls. But overall, their communication style was quite friendly and easy-going, making the whole problem-solving experience smoother. I just think if they could add more depth to their troubleshooting advice the first time, that would make them a solid five-star service in my book. Still, I’m using it confidently and plan to keep working through things with their support.

    Seema VaidyaHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Bas Thoda Confident Feel Kiya

    Mujhe lagta hai support thoda hit-or-miss tha, matlab kabhi kabhi lagta tha ke vo log samajh rahe hain meri problem aur help karenge, par kabhi aise bhi hua ke solution milne mein kafi time lag gaya. Main pehle bhi kuch software mein kaam kar chuka hoon, toh itna kharab toh nahi laga, par poora confident feel nahi kar paya ki shayad mera issue jaldi solve ho jayega. Communication theek tha, par uspe zyada bharosa nahi kar sakta kyunki jab detail explain karta, toh vo log thoda generic jawab dete. Priority assistance jarur milti thi, lekin woh bhi kabhi kabhi delay accept karti thi. Overall, thoda better kar sakte thay, par main yeh bhi kahunga ki staff ne effort kiya tha. Dekhunga aage kaise progress hota hai, tabhi pata chalega main kitna satisfied rahunga.

    Nikhil TalwarArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support is reliable but not always smooth compared to before

    Having used a few workflow software options before, I can say WFHI's support system does the job fairly well but it's not perfect. When issues arose, their telephonic help was reachable and polite, which reminded me of past experiences where contacting support was frustrating. However, sometimes the explanations felt a bit generic and did not fully clarify the problem, unlike some previous vendors I tried who offered more tailored guidance. The onboarding steps were straightforward enough, and signing up through the portal was simpler than I expected. Throughout the week of testing, the calling tools worked decently, though occasionally I noticed small glitches requiring a quick call to support. Automatic updates showed up regularly and usually brought improvements, but a couple of times updates caused minor interface lag until the system settled. The database feature integrated well with my workflow, which was a positive surprise, but the interface elsewhere was not always intuitive. Invoicing and payment were hassle-free, aligning with the smoothest parts of this experience. Overall, WFHI handles the key workflows with reasonable competence but does leave room for improvement, especially in communication detail during troubleshooting. I’d say it’s balanced: some parts exceed average expectations and others fall a bit short when compared with my past experiences.

    Arun DhawanHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support fell short, overall verdict: disappointing

    Reflecting back on my experience with their telephonic support, I have to say it didn't live up to expectations. There were multiple occasions when issues popped up during onboarding that could have been smoother, but getting someone on the line who was able to resolve those was frustratingly slow. While I did appreciate the occasional callbacks and follow-ups which showed some effort, the responsiveness was uneven, leaving me uncertain if my concerns were ever truly acknowledged. Additionally, the communication about automatic updates felt unclear at times, adding to the confusion during system outages. The dialer tool also occasionally lagged, compounding the difficulties. Over time, I noticed that the database feature sometimes didn't sync as expected, which also went unaddressed for days. In hindsight, while the software had potential, the support service and their handling of things going wrong have mainly been a source of one unnecessary headache after another.

    Gunjan JadhavManipur, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    While I received initial responses from the support team, communication became frustrating as my que

    While I received initial responses from the support team, communication became frustrating as my queries remained unresolved. I felt uncertain and left in the dark by the end. It was disappointing, as I expected more clarity and assistance throughout the process.

    Karan YadavAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support response time was disappointing

    When I initially reached out to the telephonic support team, I expected quick and comprehensive guidance to help resolve my setup issues, especially after going through the onboarding tutorials. However, the support felt slow and somewhat limited in scope, which was frustrating. Although they eventually provided me with the basic answers I needed, the depth of assistance was lacking compared to what I expected. On the positive side, I appreciated the professionalism of the staff during calls, which made the overall interaction slightly more bearable. Still, given the somewhat poor responsiveness, I expect to spend considerable time figuring out any issues on my own if I require help again. It feels like the balance of support offered versus what I anticipated was uneven, and I would hope for a more proactive and efficient support experience going forward.

    Deepak AhujaBihar, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Overall, I had a good experience with the customer support team. They were responsive and addressed

    Overall, I had a good experience with the customer support team. They were responsive and addressed my queries effectively. However, the response time could be improved a bit.

    Rajesh NairHaryana, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy