Support is reliable but not always smooth compared to before
Having used a few workflow software options before, I can say WFHI's support system does the job fairly well but it's not perfect. When issues arose, their telephonic help was reachable and polite, which reminded me of past experiences where contacting support was frustrating. However, sometimes the explanations felt a bit generic and did not fully clarify the problem, unlike some previous vendors I tried who offered more tailored guidance. The onboarding steps were straightforward enough, and signing up through the portal was simpler than I expected. Throughout the week of testing, the calling tools worked decently, though occasionally I noticed small glitches requiring a quick call to support. Automatic updates showed up regularly and usually brought improvements, but a couple of times updates caused minor interface lag until the system settled. The database feature integrated well with my workflow, which was a positive surprise, but the interface elsewhere was not always intuitive. Invoicing and payment were hassle-free, aligning with the smoothest parts of this experience. Overall, WFHI handles the key workflows with reasonable competence but does leave room for improvement, especially in communication detail during troubleshooting. I’d say it’s balanced: some parts exceed average expectations and others fall a bit short when compared with my past experiences.