Support fell short, overall verdict: disappointing
Reflecting back on my experience with their telephonic support, I have to say it didn't live up to expectations. There were multiple occasions when issues popped up during onboarding that could have been smoother, but getting someone on the line who was able to resolve those was frustratingly slow. While I did appreciate the occasional callbacks and follow-ups which showed some effort, the responsiveness was uneven, leaving me uncertain if my concerns were ever truly acknowledged. Additionally, the communication about automatic updates felt unclear at times, adding to the confusion during system outages. The dialer tool also occasionally lagged, compounding the difficulties. Over time, I noticed that the database feature sometimes didn't sync as expected, which also went unaddressed for days. In hindsight, while the software had potential, the support service and their handling of things going wrong have mainly been a source of one unnecessary headache after another.