Support response time was disappointing
When I initially reached out to the telephonic support team, I expected quick and comprehensive guidance to help resolve my setup issues, especially after going through the onboarding tutorials. However, the support felt slow and somewhat limited in scope, which was frustrating. Although they eventually provided me with the basic answers I needed, the depth of assistance was lacking compared to what I expected. On the positive side, I appreciated the professionalism of the staff during calls, which made the overall interaction slightly more bearable. Still, given the somewhat poor responsiveness, I expect to spend considerable time figuring out any issues on my own if I require help again. It feels like the balance of support offered versus what I anticipated was uneven, and I would hope for a more proactive and efficient support experience going forward.